Sophia Lopez
Miami,FL
Summary
Caring and compassionate student well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. A detail-oriented team player with strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy. As well as highly motivated and driven to succeed through hard work and dedication.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Jenny Sod and Nursery
02.2023 - Current
- Resolved customer issues with a focus on de-escalation and satisfaction
- Conducted cash drawer audits at the beginning of shifts for accurate accounting
- Supervised and trained new employees to ensure smooth onboarding
Customer Service Associate
Publix at Eureka Promenade Shopping Center
08.2020 - 02.2023
- Successfully managed multiple responsibilities, ensuring efficient and profitable store operations
- Provided exceptional customer service, addressing inquiries, and promoting product knowledge
- Welcomed and assisted customers, creating a positive and welcoming store environment
- Utilized POS system to process transactions, including purchases and returns
- Maintained cash accuracy by working with the supervisor to resolve discrepancies
Education
High School Diploma -
Medical Academy For Science And Technology
Homestead, FL01.2021
AS in Nursing -
Miami Dade College
Miami, FL05.2025
AA in Biology -
Miami Dade College
Miami, FL01.2023
Skills
- Excellent oral and written communication skills
- Logical and analytical thinking, allowing for efficient problem-solving
- Fluent in English and proficient in Spanish, facilitating clear communication with diverse patients
- Ability to work both independently and as a valuable team member
- Goal-oriented and committed to delivering high-quality results
- Calm Under Pressure
- Excellent organizational skills, wonderful and multitasker, and a very good attention to detail
References
Manger- Elva Ruiz, (786) 413-7344, (305) 248-7381
Timeline
Customer Service Associate
Jenny Sod and Nursery
02.2023 - Current
Customer Service Associate
Publix at Eureka Promenade Shopping Center
08.2020 - 02.2023
High School Diploma -
Medical Academy For Science And Technology
AS in Nursing -
Miami Dade College
AA in Biology -
Miami Dade College
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