Alexis Gafford
Loma Linda,CA
Summary
Shift Supervisor with 12+ years of experience leading high volume retail operations, supervising teams of up to 10 employees, managing cash operatrions, training staff and delivering excellent customer service.
Overview
16
16
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
Loma Linda, CA
10.2013 - Current
- Supervised daily store operations in a high volume retail environment.
- Maintained one of the lowest customer complaint rates among store dayparts.
- Opened and closed the store, including cash reconciliation and deposit preparation.
- Trained and coached new employees on customer service, safety and company procedures,
- Managed inventory and restocked supplies to maintain uninterrupted operations.
- Resolved customer concerns professionally and efficiently.
- Coordinated shift assignments to maintain productivity during peak periods.
- Recognized as Partner of the Quarter for outstanding leadership and performance.
Receptionist
United Industrial Service Workers of America
Colton, CA
08.2010 - 09.2012
- Maintained visitor check in and security logs.
- Operated multi-line telephone system to answer and direct calls.
- Scheduled appointments and maintained accurate client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Education
Diploma -
Redlands High School
Redlands, CASkills
- Equipment Troubleshooting and Repair
- Cash Handling and Reconciliation
- Team Leadership
- Employee Training and Development
- Quality Assurance
- Inventory Control
- Customer Conflict Resolution
- Guest Satisfaction
- Scheduling and Shift Management
- Point of Sale (POS) Systems
- Operational Compliance
Timeline
Shift Supervisor
Starbucks Coffee Company
10.2013 - Current
Receptionist
United Industrial Service Workers of America
08.2010 - 09.2012
Diploma -
Redlands High School