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Dedicated guest experience professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Specialty in problem solving and guest resolutions.


  Nationality: UAE – Completed the national service A customer focused performance driven professional with over 7 years of diversified Experience, including over 6 years in the Airline sector across maintaining high guest relations service standards and practices and exercising quality control in all areas, ensuring guest’s issues are promptly addressed by providing resolution in a timely and professional manner. Hands on expertise in establishing healthy business relations with the customers in securing repeat business and long term customer loyalty. Strong understanding in customer safety/comfort, service excellence and team management with innate strengths to acquire and retain guest satisfaction, with augmented service levels. EXECUTIVE SYNOPSIS
  Resourceful and competent to create win-win relationship with customers coupled with ability to manage customer centric operations, ensuring customer satisfaction by achieving delivery and service quality norms.
  Thorough Professional, with a high-caliber customer service orientation and ability to handle multiple functions and activities in a high-pressured environment.
  Gained Experience across staff allocation, handling flights (opening and closing flights on time), solving colleagues and customer queries and realizing SLA targets in compliance with the organizational standards.
  Expertise in dealing with the public and providing an efficient guest service.
  Well-organized with a track record that demonstrates self-motivation, creativity, determination, commitment and initiative to keep learning and hence achieve both personal and organizational goals
  Trained to deal with security and emergency situations, which may arise and can administer first aid to the Guests when needed; drive customer service operations, ensuring to achieve customer delight.
  Holds Good time management skills with the ability to quickly prioritize coordinate and consolidate the tasks. Instrumental in providing exceptional service to customers.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

 Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Practical Head Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations. 

Alexis Galgano

Overview

Work History

Guest Services Agent

Snowboard Instructor

Barista

Cafe Attendant

Barista

Sales Associate

Rentals Expediter

Education

09/2021 - 05/2022 - Liberal Arts And Sciences

High School Diploma -

References

Certification

Accomplishments

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Guest Services Agent

Snowboard Instructor

Barista

Cafe Attendant

Sales Associate

Barista

Rentals Expediter

09/2021 - 05/2022 - Liberal Arts And Sciences

High School Diploma -

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