Isabelle Peren
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Practical Head Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Hilton Worldwide Hotels
04.2023 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Head Lifeguard
Eastern Sports Management
02.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Developed and implemented lifeguard training programs, documentation and assessments.
Lifeguard
Millennium Pools And Spas
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Pool Manager
Continental Pools
05.2021 - 08.2022
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Developed lifeguard deck rotational system to monitor pools.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Lifeguard
NVPools
05.2019 - 09.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Lifeguard
Fairfax County Park Authority
03.2018 - 05.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Administered CPR and first-aid following best practices.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
High School Diploma -
Mountain View High School
Stafford, VA06.2021
Skills
- Product Sales
- Computer Skills
- Telephone Reception
- Guest Services
- Verbal and Written Communication
- Cash Counting
- Personable Demeanor
- Payment Processing
- Respond to Emergencies
- First and CPR Instruction
Certification
- First Aid/CPR Certified
- Certified Lifeguard
- Certified Pool and Spa Operator
- OnQ Certified
Timeline
Lifeguard
Millennium Pools And Spas
05.2023 - Current
Guest Services Agent
Hilton Worldwide Hotels
04.2023 - Current
Head Lifeguard
Eastern Sports Management
02.2022 - Current
Pool Manager
Continental Pools
05.2021 - 08.2022
Lifeguard
NVPools
05.2019 - 09.2019
Lifeguard
Fairfax County Park Authority
03.2018 - 05.2019
High School Diploma -
Mountain View High School
- First Aid/CPR Certified
- Certified Lifeguard
- Certified Pool and Spa Operator
- OnQ Certified
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