I'm a well-rounded professional with a strong track record in customer service, education, and community outreach. At Planet Fitness, I ensured a top-notch experience for all gym-goers. My time with City Year Boston sharpened my skills in mentorship and education, making a lasting impact on students' lives. As a long-term substitute teacher, I adapted to various educational settings, keeping students on track. In my role as a coordinator and front desk clerk in Haverhill/Plaistow, I juggled administrative duties while maintaining excellent customer interactions. Now, at the YMCA in Manchester, I'm pouring my energy into leading youth programs, promoting personal growth and community well-being. My diverse experiences have equipped me with the tools to excel and the empathy to make a difference and be strong worker.
- Adapted lesson plans to meet the diverse learning needs of students.
- Maintained continuity of academic programs in the absence of regular teachers.
- Managed classroom behavior and created a positive learning environment.
- Collaborated with other teachers and staff to provide consistent educational experiences.
- Assessed and recorded student progress, providing feedback to students and parents.
- Implemented classroom management techniques to facilitate effective learning.
- Engaged in professional development to stay current with educational best practices.
- Delivered high-quality customer service, addressing gym members' needs and inquiries.
- Managed the front desk operations, including sign-ups, tour guidance, and issue resolution.
- Maintained cleanliness and organization of the gym floor and equipment.
- Assisted in marketing campaigns and membership drives to attract new members.
- Conducted equipment orientations for new members to ensure safety and proper use.
- Monitored gym space to enforce policies and provide a safe workout environment.
- Handled administrative tasks such as filing, data entry, and inventory management.
- Managed Kids Club with a focus on creating a dynamic, educational, and safe environment for children.
- Led the hiring process, including conducting interviews and selecting qualified candidates for various roles.
- Designed and executed the staff scheduling, optimizing coverage and workload.
- Proficient in using Excel and Google Sheets for administrative tasks such as budgeting, attendance tracking, and reporting.
- Delivered exceptional front desk service, managing member check-ins, inquiries, and facility tours.
- Developed and maintained operational procedures for Kids Club to ensure consistency and quality.
- Worked closely with parents to address concerns and provide updates on their children's experiences.
- As a Team Leader, played a key role in the planning and execution of the community of City Year.
- Managed scheduling for team activities, ensuring efficient use of time and resources.
- Utilized Excel and Google Sheets to maintain detailed records of student progress and team performance.
- Provided mentorship and academic support to students, fostering a positive and supportive learning environment.
- Collaborated with school staff to align City Year initiatives with school goals.
- Organized and led community service projects, promoting student engagement with local issues.
- Conducted workshops and training sessions to enhance the team's skills and effectiveness.
- Coordinating with volunteers and staff to deliver a variety of programs and services.
- Ensuring a welcoming environment for all members and participants at the facility.
- Developing strategies to increase membership retention and satisfaction.
- Participating in community outreach to promote the YMCA's mission and values.