Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Galloway

Raymond

Summary



I'm a well-rounded professional with a strong track record in customer service, education, and community outreach. At Planet Fitness, I ensured a top-notch experience for all gym-goers. My time with City Year Boston sharpened my skills in mentorship and education, making a lasting impact on students' lives. As a long-term substitute teacher, I adapted to various educational settings, keeping students on track. In my role as a coordinator and front desk clerk in Haverhill/Plaistow, I juggled administrative duties while maintaining excellent customer interactions. Now, at the YMCA in Manchester, I'm pouring my energy into leading youth programs, promoting personal growth and community well-being. My diverse experiences have equipped me with the tools to excel and the empathy to make a difference and be strong worker.

Overview

6
6
years of professional experience

Work History

Long Term Substitute

Manchester School District
08.2023 - 03.2024

- Adapted lesson plans to meet the diverse learning needs of students.

- Maintained continuity of academic programs in the absence of regular teachers.

- Managed classroom behavior and created a positive learning environment.

- Collaborated with other teachers and staff to provide consistent educational experiences.

- Assessed and recorded student progress, providing feedback to students and parents.

- Implemented classroom management techniques to facilitate effective learning.

- Engaged in professional development to stay current with educational best practices.

Front Desk Receptionist

Planet Fitness
06.2021 - 09.2021

- Delivered high-quality customer service, addressing gym members' needs and inquiries.

- Managed the front desk operations, including sign-ups, tour guidance, and issue resolution.

- Maintained cleanliness and organization of the gym floor and equipment.

- Assisted in marketing campaigns and membership drives to attract new members.

- Conducted equipment orientations for new members to ensure safety and proper use.

- Monitored gym space to enforce policies and provide a safe workout environment.

- Handled administrative tasks such as filing, data entry, and inventory management.

Coordinator/Front Desk Representative

YMCA Haverhill/Plaistow
09.2021 - 08.2023

- Managed Kids Club with a focus on creating a dynamic, educational, and safe environment for children.

- Led the hiring process, including conducting interviews and selecting qualified candidates for various roles.

- Designed and executed the staff scheduling, optimizing coverage and workload.

- Proficient in using Excel and Google Sheets for administrative tasks such as budgeting, attendance tracking, and reporting.

- Delivered exceptional front desk service, managing member check-ins, inquiries, and facility tours.

- Developed and maintained operational procedures for Kids Club to ensure consistency and quality.

- Worked closely with parents to address concerns and provide updates on their children's experiences.

Americorps Member/ Team Leader

City Year Boston
08.2019 - 06.2021

- As a Team Leader, played a key role in the planning and execution of the community of City Year.

- Managed scheduling for team activities, ensuring efficient use of time and resources.

- Utilized Excel and Google Sheets to maintain detailed records of student progress and team performance.

- Provided mentorship and academic support to students, fostering a positive and supportive learning environment.

- Collaborated with school staff to align City Year initiatives with school goals.

- Organized and led community service projects, promoting student engagement with local issues.

- Conducted workshops and training sessions to enhance the team's skills and effectiveness.

Front Desk Receptionist

YMCA Downtown Manchester
02.2024 - 04.2024

- Coordinating with volunteers and staff to deliver a variety of programs and services.

- Ensuring a welcoming environment for all members and participants at the facility.

- Developing strategies to increase membership retention and satisfaction.

- Participating in community outreach to promote the YMCA's mission and values.

Archery Instructor Specialist

YMCA Day Camp
04.2024 - 08.2024
  • Maintained clean, safe and secure archery range to reduce injuries or illnesses.
  • Developed and delivered developmentally appropriate archery program to facilitate engagement.
  • Maintained accurate records of student attendance, progress, and achievements for reference throughout the season.
  • Conducted performance assessments of students'' progress, identifying areas of improvement and adjusting teaching strategies accordingly.

School Site Director

Granite YMCA
08.2024 - 09.2024
  • Addressed any disciplinary issues promptly, promoting a safe and respectful environment conducive to learning.
  • Developed and maintained a safe, nurturing environment for children by enforcing strict safety guidelines and daily inspections.
  • Engaged with parents and families to build positive relationships for children to thrive.
  • Communicated with local and state government agencies to maintain compliance with all regulations.
  • Operated under licensing guidelines to protect health, safety and well-being of children.
  • Ensured compliance with all relevant licensing requirements by maintaining detailed documentation and submitting timely reports as necessary.
  • Monitored and observed child progress, interactions and behavior and reported findings to parents.

Archery Instructor/Program Leader

Granite YMCA
06.2024 - 08.2024
  • Kept campers interested, challenged and attentive to archery using positive reinforcement.
  • Increased program enrollment through positive word-of-mouth referrals from satisfied clients who praised the quality of instruction provided.
  • Participated as member of camp staff to deliver and supervise special events, evening programs and other camp activities.
  • Acquired archery supplies and equipment to prepare for classes.
  • Maintained clean, safe and secure archery range to reduce injuries or illnesses.

Assistant Director/Lead Teacher

Little Friends Early Learning Center
09.2024 - Current
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Mentored new teachers through observation, feedback, and professional development opportunities.
  • Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.

Education

History Teacher Education

Grand Canyon University
Phoenix, AZ

Haverhill High School
Haverhill, MA
06.2019

Skills

  • Office Administration
  • Inventory Control
  • Front Office Management
  • Call Routing
  • Administrative Support
  • Customer Service
  • Office Organization
  • Cash Handling
  • Scheduling
  • Listening Skills
  • Time Management
  • Staff management
  • Creative direction
  • Project management
  • 80 Credits
  • 2000 hours in childcare

Timeline

Assistant Director/Lead Teacher

Little Friends Early Learning Center
09.2024 - Current

School Site Director

Granite YMCA
08.2024 - 09.2024

Archery Instructor/Program Leader

Granite YMCA
06.2024 - 08.2024

Archery Instructor Specialist

YMCA Day Camp
04.2024 - 08.2024

Front Desk Receptionist

YMCA Downtown Manchester
02.2024 - 04.2024

Long Term Substitute

Manchester School District
08.2023 - 03.2024

Coordinator/Front Desk Representative

YMCA Haverhill/Plaistow
09.2021 - 08.2023

Front Desk Receptionist

Planet Fitness
06.2021 - 09.2021

Americorps Member/ Team Leader

City Year Boston
08.2019 - 06.2021

History Teacher Education

Grand Canyon University

Haverhill High School
Alexis Galloway