Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Set Up Technician/Material Handler
Apex Plastics And Tooling
12.2022 - Current
Helped team follow production standards and OSHA requirements for optimal safety.
Provided technical expertise during the development of new products or process improvements, offering valuable input from a set-up technician perspective.
Reviewed production schedule in advance to set priorities and understand sequences.
Worked with engineering to carry out inspections and improve procedures on future runs.
Leveraged strong communication skills when working with cross-functional teams throughout the organization.
Maintained accurate documentation of set-up activities, including detailed logs for future reference.
Trained staff in correct use and care of high-value production equipment.
Effectively met tight deadlines under high-pressure environments without compromising quality standards.
Collaborated with team members to ensure smooth workflow and timely completion of tasks.
Assisted in training new employees on set-up techniques, ensuring a seamless transition into the role.
Home Remodeler
Handyman Services
06.2019 - 10.2022
Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
Facilitated smooth communication between clients, subcontractors, suppliers, and internal teams throughout the entire remodeling process.
Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
Advised clients on design choices based on current trends and functional considerations, resulting in aesthetically pleasing spaces that met their needs.
Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
Increased client referrals by consistently delivering exceptional craftsmanship on all projects.
Car Wash Attendant/Car Detailer
Star Car Wash
06.2016 - 08.2017
Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
Achieved customer satisfaction by providing high-quality professional service.
Assisted in training new staff members on proper car wash techniques and procedures.
Established loyal customer base through consistent quality workmanship and friendly service interactions.
Education
Associate of Science - Business Administration And Management
Paris Junior College
Paris, TX
06.2019
Skills
Customer Service
Computer Skills
Critical Thinking
Time Management
Decision Making
Good Communication
Data Entry
Microsoft Office Suite
Active Listening
Computer Proficiency
Spreadsheets
Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Set Up Technician/Material Handler
Apex Plastics And Tooling
12.2022 - Current
Home Remodeler
Handyman Services
06.2019 - 10.2022
Car Wash Attendant/Car Detailer
Star Car Wash
06.2016 - 08.2017
Associate of Science - Business Administration And Management