Timothy Carson
Fort Worth,TX
Summary
Hardworking Field Service Technician bringing 10+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Maintenance Technician/Material Handler
NT Windows Doors and Glass
09.2022 - Current
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Experience operating forklifts and other machinery in a fast-paced material handling environment.
- Proficient in handling hazardous materials and following safety protocols.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Field Service Engineer
Bloom Energy Corporation
03.2017 - 03.2022
- Responded to service requests remotely on a timely basis and repaired solid oxide fuel cells providing high voltage to key customers such as Google, eBay, and Pay Pal, along with hospitals and high-security institutions.
- Prioritized service requests to minimize the number of thermal cycles to solid oxide fuel stacks, thus preventing degradation of very expensive components.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained 100% functional equipment and truck at all times to ensure a timely delivery of top-notch repair services.
- Achieved Field Service Engineer qualification by completing all tests and passing the final board test of an eight-week course in Northern California.
- Performed detailed electrical diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
Field Service Technician
Advanced Air and Vacuum
03.2014 - 04.2017
- Developed quotes and technical plans for a variety of businesses across Southern California and ensured compliance with company standards and safety practices.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Executed a wide range of duties including installations and commissioning, electrical diagnosis and repair, as well as de-installations and technical support.
- Minimized equipment fails by conducting preventative maintenance while diagnosing and repairing large commercial/industrial air compressors and manufacturing machinery.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Field Service Technician
Eco-Atm
05.2007 - 01.2014
- Started as a Tier 1 Technical Support Agent, promoted to Tier II, and ultimately to their Lead Field Service Technician.
- Operated tools and leveraged expertise in diagnosis, repairs, and preventative maintenance of high tech kiosks to fix problems on-site while upholding a professional behavior with all internal and external customers.
- Administered 1000+ computers and troubleshot several errors by using remote desktop troubleshooting techniques and Windows Operating systems proficiency; dispatched a third-party technician to go on-site for critical issues.
- Guided and trained technicians in performing installs, repairs, and removals remotely by entering commands into the systems.
- Responded to incoming calls and delivered guidance, correcting/resetting robotics to enable customers to complete transactions.
- Ensured the maintenance of all ATMs, installed new parts, created a database on all ATM sites with key information, and maintained up-to-date knowledge of ADA, skimming devices, security updates, and fraudulent devices.
- Rendered quality customer service and delivered technical support to field technicians on-site with repairs, ensuring maximum client and employee satisfaction.
Education
Associates Degree - Commercial Diving
Divers Institute of Technology School of Underwater Welding
Seattle, WASkills
- Diagnosis and Repairs of Solid Oxide Fuel Cell Technology
- UPS Storage Back up systems
- High Voltage and Low Voltage Power
- Field Service Operations Management
- Staff Training/Personnel Management
- Preventive Maintenance
- Building Maintenance
- Mechanical Troubleshooting
- Safety awareness
- Hand and power tools
- Parts Replacement
- Mechanical Repair
- Equipment Installation
- Lockout and tagout procedures
- OSHA
- Industrial Equipment
- Electrical Panels
- Blueprint and schematic understanding
- Data Analysis and Management
- New Product Support Integration
- DC voltage and AC
- Remote Desktop Support
- Software Support
- Technical Support
- Failure Analysis and Testing
- Diagnosis and Repairs of robotics
- Oracle
- Salesforce
- Windows
- Schematics
- Operating Systems
- User Interface (UI)
- Network Support
- Programmable logic controllers
- Manufacturing
- High voltage
- Industrial equipment
- Forklift
- Windows
- Technical support
- Remote access software
- Customer service
Certification
Driver's License, 08/01/23, 10/01/27
Personal Information
Work Permit: Authorized to work in the US for any employer
Availableimmediately
True
SCUBA Diving, Skydiving, Mountain Biking, World Travel, Camping/Hiking
I am a very active and energetic person who can be considered somewhat of a daredevil. I enjoy world travel with my family and I enjoy my active lifestyle with my friends. I am a certified Rescue Diver and I am also a certified Skydiver even though I am afraid of heights. My weekends or my days off are often quite productive.
Languages
Spanish
Elementary
Timeline
Maintenance Technician/Material Handler
NT Windows Doors and Glass
09.2022 - Current
Field Service Engineer
Bloom Energy Corporation
03.2017 - 03.2022
Field Service Technician
Advanced Air and Vacuum
03.2014 - 04.2017
Field Service Technician
Eco-Atm
05.2007 - 01.2014
Driver's License, 08/01/23, 10/01/27
Associates Degree - Commercial Diving
Divers Institute of Technology School of Underwater Welding
Similar Profiles
Ariel Francisco Castro ReinosoAriel Francisco Castro Reinoso
Forklift Operator at Mr Glass Doors & WindowsForklift Operator at Mr Glass Doors & Windows
Kimberly BurnorKimberly Burnor
Supervisor/ Receptionist at Mr Glass Doors & WindowsSupervisor/ Receptionist at Mr Glass Doors & Windows
Osmary AcostaOsmary Acosta
Driver, Warehouse Orders at Mr. Glass Doors & WindowsDriver, Warehouse Orders at Mr. Glass Doors & Windows