Alexis Godfrey
Aurora,CO
Summary
Energetic and personable professional with knack for fostering positive member relationships and enhancing overall satisfaction. Possesses deep understanding of customer service principles, coupled with strong communication and problem-solving skills. Committed to driving member engagement and improving retention through tailored experiences and proactive support.
Overview
2
2
years of professional experience
Work History
Member Experience Manager
Blackstone Country Club
02.2024 - Current
- Influenced company-wide policies to prioritize the needs and preferences of our members while maintaining operational efficiency standards.
- Improved response times to member inquiries by implementing new tools and technologies for better communication practices.
- Spearheaded the creation of a comprehensive Member Experience training program, enhancing employee skills and knowledge.
- Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
Catering Administrator
Valley Country Club
01.2023 - 02.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
Education
Licensed Esthetician -
Lash & Company
04-2025
Bachelor of Arts - Communication, American Sign Language, Conflict Management
Boise State University
01.2015
College credit courses -
Golden West College
Huntington Beach, California01.2011
High School Diploma -
Fountain Valley High School
Fountain Valley, California01.2011
Skills
- Exceptional communication
- Salesforce proficiency
- Feedback collection
- Brand representation
- Survey design
- Member retention strategies
- Event planning support
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
Timeline
Member Experience Manager
Blackstone Country Club
02.2024 - Current
Catering Administrator
Valley Country Club
01.2023 - 02.2024
Bachelor of Arts - Communication, American Sign Language, Conflict Management
Boise State University
College credit courses -
Golden West College
High School Diploma -
Fountain Valley High School
Licensed Esthetician -
Lash & Company
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