Microsoft Office365
Brent Remby
Customer Experience, Hospitality, Operations
Mesa,AZ
Summary
Collaborative leader with dedication to partnering with a diverse range of stakeholders in dynamic, fast-paced settings. Experienced in developing, hosting and coordinating marketing partnership events and trainings dedicated to driving brand awareness and promoting market growth. Strong problem-solver committed to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Member Experience Manager
Industrious
08.2022 - Current
- Streamlined processes to optimize efficiency and effectiveness in resolving member concerns and issues.
- Increased membership retention rates through proactive communication and tailored programming.
- Enhanced member satisfaction by developing and implementing targeted engagement strategies.
- Managed relationships with key partners, ensuring seamless integration of their services into our members'' journey.
- Initiated strategic partnerships that enhanced our value proposition for current members while attracting new prospects.
- Established metrics to evaluate the success of various initiatives aimed at improving the overall member experience.
- Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.
RETAIL SPECIALIST
BRYN WALKER
12.2020 - Current
- Responsible for directing sales, training, and executing business strategies -supporting a travel territory in 8 states with over 25 stores.
- Facilitated trainings for various stakeholders on business and customer experience.
- Increased operational flow and information sharing by leveraging technology.
- Created content for internal and external partners ranging from training directives and videos, marketing directives, and SOPs.
DISTRICT BRAND EXPERIENCE MANAGER
EILEEN FISHER
06.2016 - 03.2020
- Partnered with cross-functional teams to identify and shape unique experiences for customers across all touch points.
- Reduced process bottlenecks by training and coaching teams on best practices, procedures and brand education.
- Developed and maintained relationships with customers and suppliers through account development.
- Territory manager in Southwest US with 20+ individual accounts responsible for +$12M in sales revenue.
VISUAL MANAGER
EILEEN FISHER
05.2010 - 06.2016
- Coordinated and executed visual installations and merchandising solutions emphasizing cross-functional training; maintaining coherent brand image and sense of environment through product storytelling and staging
- Launched new retail environments, branding concepts, and shop renovations in wholesale, retail, showroom and trade show environments.
- Leverage new technology to maximize efficiency and workflow.
- Territory manager of 4 states and over 15 stores.
Education
Bachelor of Science - Arts And Entertainment Management
Full Sail University
Winter Park, FL 10.2006 - 12.2008
Associate of Science - Event Production Management
Full Sail University
Winter Park, FL 09.2004 - 10.2006
Skills
Organization and Time Management
Multitasking Abilities
Planning and Coordination
Teamwork and Collaboration
Policies and procedures
Exceptional communication
Strong Organization
Customer Service
Positive Attitude
Multitasking
Team Leadership
Attention to Detail
Software
Video Editing
MAC OS or Windows
Microsoft Teams
Microsoft Sharepoint
Zoom
Accomplishments
2023 Member Experience Manager of the Year
Timeline
Member Experience Manager
Industrious
08.2022 - Current
RETAIL SPECIALIST
BRYN WALKER
12.2020 - Current
DISTRICT BRAND EXPERIENCE MANAGER
EILEEN FISHER
06.2016 - 03.2020
VISUAL MANAGER
EILEEN FISHER
05.2010 - 06.2016
Bachelor of Science - Arts And Entertainment Management
Full Sail University
10.2006 - 12.2008
Associate of Science - Event Production Management
Full Sail University
09.2004 - 10.2006
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