Stephanie Walker

• Facilitated member check-ins and greetings, fostering a welcoming and secure atmosphere.
• Conducted interviews and new member orientations to enhance team alignment.
• Managed purchasing and maintained inventory of office and medical supplies.
• Oversaw EMR updates, insurance reviews, referrals, and appointment scheduling.
• Served as an ambassador to strengthen partnerships with healthcare providers and community organizations.
• Coordinated transportation for members attending appointments to ensure access to care.
• Created a positive work environment to improve staff and member retention.
• Trained and mentored staff on best practices for member interactions and support.

Processed over 75 daily referrals, verifying and authorizing insurance claims efficiently.

• Supervised and mentored a multi-disciplinary team of 10+, fostering operational excellence.
• Conducted interviews and managed hiring processes for seamless staff integration.
• Managed payroll processing and submitted PTO requests in a timely manner.
• Achieved promotion to assistant manager within six months due to performance.
• Ensured adherence to financial targets, cash management, and reporting responsibilities.
• Accountable for meeting center needs while supporting physicians, clinicians, and care teams.
• Led the team within the first 90 days, significantly boosting operational efficiency.
• Managed daily operations to ensure efficient workflow and client satisfaction.
• Facilitated staff training sessions to enhance service delivery and compliance.

• Managed patient intake, copay collection, and insurance verification to ensure smooth operations.
• Processed referrals and maintained accurate medical records for legal compliance.
• Executed front office tasks such as scanning, faxing, and data entry efficiently.
• Assisted chiropractic team with treatment procedures including decompression and traction therapy.

• Utilized multiple EMR platforms for efficient referral processing and documentation.
• Applied ICD-10 and CPT codes to ensure billing accuracy and compliance.
• Scheduled legal consultations while maintaining comprehensive patient documentation.
• Generated operational reports on a monthly and quarterly basis.
• Supervised and mentored a multi-disciplinary team of over 10, fostering a culture of excellence.
• Ensured efficient operation of systems, including scheduling and billing, by monitoring the administrative team's performance.
• Provided ongoing feedback and coaching to improve system usage among staff.

• Assisted patients with daily living activities, including bathing, dressing, and toileting.
• Facilitated meal assistance to ensure adequate nutrition and hydration.
• Recorded vital signs, weight, and other critical measurements accurately.
• Turned or repositioned bed-bound patients to prevent complications.
• Supported patient transfers, ambulation, and discharges effectively.
• Maintained a clean, safe environment for patients at all times.
• Documented patient information and care in compliance with protocols.
• Communicated effectively with patients, families, and healthcare team members.
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