Emmanuel Chavez
Springville,UT
Summary
Results-driven professional with expertise in Banking Management and Gym Operations Management. Skilled in delivering outstanding service, fostering relationships, and leading teams in dynamic environments. Effective communicator adept at conflict resolution, ensuring safety and compliance, and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Member Experience Manager
EOS Fitness
Springville , UT
08.2024 - Current
- Recognized and anticipated member needs, proactively delivering solutions and exceeding service expectations.
- Managed multiple priorities simultaneously while maintaining attention to detail and a high standard of service.
- Supported member engagement initiatives, events, and programs designed to strengthen loyalty and community involvement.
- Analyzed member feedback and identified opportunities to improve service quality, engagement, and overall experience.
Branch Manager
Rock Canyon Bank
Provo, Utah
03.2023 - 08.2024
- Led daily branch operations while ensuring exceptional customer service and a positive customer experience in a fast-paced environment.
- Resolved complex customer concerns and escalated issues with empathy, sound judgment, and effective problem-solving skills.
- Built strong customer relationships by providing personalized service and identifying solutions to meet customer needs.
- Maintained strict compliance with company policies, security procedures, and regulatory requirements while ensuring operational integrity.
- Demonstrated strong leadership during high-pressure situations, adapting quickly to changing priorities and customer demands.
- Collaborated with internal departments to improve processes, enhance service delivery, and achieve organizational goals.
Assistant Branch Manager, Operations
Rock Canyon Bank
Provo, Utah
01.2021 - 03.2023
- Delivered exceptional customer service by assisting clients with account needs, resolving concerns, and ensuring a positive customer experience.
- Supervised daily branch operations in a fast-paced environment while maintaining high standards of service and professionalism.
- Led, coached, and supported team members to achieve performance goals and deliver consistent customer satisfaction.
- Handled escalated customer issues with diplomacy, empathy, and effective problem-solving skills.
- Maintained compliance with company policies, security procedures, and regulatory requirements while ensuring operational excellence.
- Trained and mentored new employees on customer service standards, procedures, and best practices.
Online Banking Specialist
Rock Canyon Bank
Provo , Utah
09.2019 - 01.2021
- Delivered exceptional customer service by assisting clients with online banking inquiries, account access, digital services, and transaction support.
- Resolved complex customer concerns efficiently while maintaining professionalism, empathy, and a positive customer experience.
- Communicated clearly and effectively with customers from diverse backgrounds through phone, email, and online channels.
- Managed multiple customer interactions simultaneously in a fast-paced environment while maintaining accuracy and attention to detail.
Education
High School Diploma -
Maple Mountain High School
Spanish Fork, UT05-2014
Skills
- Customer relationship management
- Member engagement
- Team leadership
- Conflict resolution
- Attention to detail
- Excellent communication
Timeline
Member Experience Manager
EOS Fitness
08.2024 - Current
Branch Manager
Rock Canyon Bank
03.2023 - 08.2024
Assistant Branch Manager, Operations
Rock Canyon Bank
01.2021 - 03.2023
Online Banking Specialist
Rock Canyon Bank
09.2019 - 01.2021
High School Diploma -
Maple Mountain High School