Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Blalock

Roxboro,NC

Summary

Member Experience Manager at Vision Financial Federal Credit Union, skilled in loan processing and customer relationship management. Proven track record in enhancing member satisfaction through effective problem resolution and community outreach. Adept at team leadership and staff training, fostering a positive environment that drives operational excellence.

Overview

24
24
years of professional experience

Work History

Member Experience Manager

Vision Financial Federal Credit Union
02.2002 - Current

As a Memeber Experience Manager (Branch Manager) my responsibilties are to make sure the credit union runs smoothly on a day to day basis. Help answser the phones, and help with members questions and concerns,run transactions. if thier is someone out I make aure I help cover on the teller line, memeber service and also help cover the vault teller. Other responsibiities included doing car loans, payday loan, visa credit cards, raising debit card limits, opening and closing accounts and Home Equity Loans. I go out in the community and attend chambers events. Set up IRA accounts and do wire transfers money orders and cashier checks. Other responsibiltys include help keep the branch clean, order supplys for the branch and also go to anither branch and cover needed.

Education

High School Diploma -

Person High School
Roxboro, NC
06.1999

Skills

  • Member services
  • Customer relationship management
  • Loan processing
  • Account management
  • Team leadership
  • Community outreach
  • Problem resolution
  • Staff training
  • Financial product knowledge
  • Microsoft office expertise
  • Positive attitude
  • Multitasking capacity
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Reliability
  • Excellent communication
  • Computer skills
  • Scheduling and coordinating
  • Hiring and training
  • Employee training
  • Professionalism
  • Good judgment
  • Staff management
  • Complex Problem-solving
  • Documentation and reporting
  • Negotiation and conflict resolution
  • Familar with Teams

Timeline

Member Experience Manager

Vision Financial Federal Credit Union
02.2002 - Current

High School Diploma -

Person High School
Samantha Blalock