Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandon Looper

Oklahoma City,OK

Summary

Dynamic Member Experience Manager with a proven track record at VASA Fitness, driving member satisfaction through innovative technology adoption and team leadership. Skilled in Salesforce and exceptional communication, I foster collaboration and accountability, achieving high loyalty levels and enhancing operational efficiency. Committed to elevating customer relations and team performance.

Overview

4
4
years of professional experience

Work History

Member Experience Manager

VASA Fitness
11.2024 - Current
  • Championed the adoption of new technologies and tools that made it easier for members to access services, communicate with the organization, and get the support they needed.
  • Led a team of Member Experience professionals to achieve consistently high levels of member satisfaction and loyalty.
  • Fostered a culture of accountability within the team by setting clear expectations and providing timely feedback on performance results.
  • Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.

Assistant General Manager

10 Gym
10.2023 - 11.2024
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Shop Manager

Goliath Graphics
05.2021 - 09.2023
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.

Education

Associate's of Health & Sports Science - Science

Rose State College
Oklahoma City, OK
05-2021

Skills

  • Exceptional communication
  • Salesforce proficiency
  • Feedback collection
  • Brand representation
  • Computer skills
  • Team leadership
  • Team collaboration
  • Adaptability and flexibility
  • Team building
  • Customer relations
  • Hiring and training
  • Operations management

Accomplishments

  • Achieved top performing member experience department 3 months in a row in premium membership sales through effectively building a high performing sales and customer service team
  • Supervised team of 12-15 staff members.
  • Brought premium membership percentage of total memberships from 16% (Nov. 2024) to 32%(May 2025) by building and implementing monthly business plans with accuracy and efficiency.
  • Successfully brought New Guest Closing Detail from an average of 38-42% (November 2024) to 53-57%(May 2025)

Timeline

Member Experience Manager

VASA Fitness
11.2024 - Current

Assistant General Manager

10 Gym
10.2023 - 11.2024

Shop Manager

Goliath Graphics
05.2021 - 09.2023

Associate's of Health & Sports Science - Science

Rose State College

Similar Profiles

CREATE PROFILE
Brandon Looper