Alexis Gold
Aurora,MO
Summary
Detail-oriented professional with experience providing cleaning services. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Lead Environmental Services Housekeeper
Mercy Hospital Aurora
Aurora, MO
08.2022 - 05.2024
- Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
- Ensured proper functioning of all equipment used within the housekeeping department through regular maintenance checks.
- Boosted team morale and productivity through clear communication, training sessions, and performance evaluations.
- Reduced cross-contamination risks by adhering to strict sanitation guidelines during cleaning processes.
- Monitored staff performance closely and provided constructive feedback to encourage continuous improvement.
- Streamlined workflow efficiency by creating schedules for staff assignments and resource allocation.
- Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
- Maintained accurate records of completed tasks, employee hours, and relevant metrics for management reporting purposes.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Starbucks Barista
Starbucks
Aurora, MO
05.2022 - 09.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Aurora High School
Aurora, MO05.2022
Skills
- Chemical handling knowledge
- Infection control expertise
- Work Prioritization
- Customer Service
- Customer service-focused
- Workload prioritization
- Training and mentoring
- Task assignment
- Adaptive and creative
I love hanging out with family and friends and traveling.
I always love to travel and explore new places in the world. I also enjoy spending quality time with family and friends.
Timeline
Lead Environmental Services Housekeeper
Mercy Hospital Aurora
08.2022 - 05.2024
Starbucks Barista
Starbucks
05.2022 - 09.2023
High School Diploma -
Aurora High School