Alexis Gonzales
Austin,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Soccer Instructor
Lonestar Soccer Club
03.2019 - Current
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Evaluated players' performance and provided constructive feedback to improve abilities.
Sales Representative
The Institute Of Nutritional Endocrinology
10.2022 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Bartender
The Catherine
03.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Environmental Design
University of Colorado At Boulder
Boulder, COMathematics
Austin Community College
Austin, TXHigh School Diploma -
Vandegrift High School
Austin, TX2016
Skills
- Lead Generation
- Client Service and Relations
- Network Development
- Customer Retention
- Interpersonal Communication Skills
- Relationship Building
- Motivational Leadership Style
- Basic Accounting
- Service-Oriented Mindset
- Social Media Management
Timeline
Sales Representative
The Institute Of Nutritional Endocrinology
10.2022 - 07.2023
Bartender
The Catherine
03.2022 - 08.2022
Soccer Instructor
Lonestar Soccer Club
03.2019 - Current
Environmental Design
University of Colorado At Boulder
Mathematics
Austin Community College
High School Diploma -
Vandegrift High School
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