Alexis Gonzalez
Billing Operations Analyst
Chicago,IL
Summary
Billing Operations Analyst with advanced mathematical and analytical skills and track record of identifying complex issues, collecting information and developing practical solutions to problems. Strong written and oral communication skills useful in summarizing and presenting findings to decision-makers and developing strategic recommendations. Self-motivated with desire to advance professionally.
Overview
5
5
years of professional experience
Work History
Billing Operations Analyst
Nitel
11.2023 - Current
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Ensured compliance with industry regulations; such as LOAs, regarding billing practices as well as adherence to company policies.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills for statement of accounts.
- Managed approximately 20 incoming customer calls, categorized emails sent to AR inbox, and completed at least 50 end-billing tasks per day.
Quality Analyst & Office Assistant
Nitel
12.2020 - 11.2023
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Prioritized daily workload effectively, managing multiple projects concurrently while maintaining strong commitment to deadlines and quality standards.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Contributed to positive work environment by fostering open communication among colleagues.
- Boosted employee morale with thoughtful event planning and team-building activities for groups of 10 to 85.
- Processed incoming and outgoing mail and packages according to established procedures.
Quality Assurance Summer Intern
Nitel
06.2019 - 08.2019
- Learned functionalities of Fusion and Salesforce while migrating data
- Created 15 master service agreement templates company now uses to enter services efficiently.
- Researched thousands of customer accounts to ensure data migration would be consistent and organized.
Education
Associate of Arts - Mathematics
Morraine Valley
Palos Hills, IL05.2021
High School Diploma -
Marist
Chicago, IL05.2018
Skills
- Team Collaboration
- Invoice Documentation Management
- Telecom Billing
- Salesforce Customization
- Report building
- Computer Skills
- Dispute Mediation
- Business Administration
- Telephone Etiquette
Timeline
Billing Operations Analyst
Nitel
11.2023 - Current
Quality Analyst & Office Assistant
Nitel
12.2020 - 11.2023
Quality Assurance Summer Intern
Nitel
06.2019 - 08.2019
Associate of Arts - Mathematics
Morraine Valley
High School Diploma -
Marist
Similar Profiles
Andrés Cubero MartínezAndrés Cubero Martínez
Customer Success Manager at NitelCustomer Success Manager at Nitel
TE-PAEA KAPEATE-PAEA KAPEA
Call Center Consultant at NitelCall Center Consultant at Nitel
David Jiménez DíazDavid Jiménez Díaz
NOC Analyst II at NitelNOC Analyst II at Nitel