Ryan Burkhart
Norwalk,CT
Summary
Dynamic professional with a proven track record at KAYAK in enhancing operational efficiency and workflow optimization through expert data analysis and reporting. Excelled in teamwork and collaboration, driving project success and fostering cross-functional partnerships. Skilled in Microsoft Excel and reporting analysis, demonstrating attention to detail and self-motivation. Achieved significant process improvements, showcasing a blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Billing Operations Analyst
KAYAK
08.2022 - 01.2025
- Optimized operational efficiency by analyzing and streamlining processes.
- Participate in SOX review of customer contracts.
- Accurately review invoices.
- Identify/escalate any potential issues to the billing team.
- Created custom reports and visualizations to support decision-making processes.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Analyzed trend data to forecast operational needs and plan next course of action.
- Ad-Hoc requests for any analysis, reports or inquiries that may be needed.
Staff Billing Specialist
Aires
08.2016 - 08.2022
- Audit relocation services and household good invoices against clients policy.
- Enter, upload, and bill invoices from partners for relocation and household good services.
- Review financial lines to ensure correct invoice amount and dates are being billed.
- Identify problems, solutions, and opportunities for overall improvement flow of processes.
- Work with other departments to ensure internal requirements are being met.
- Run cost estimates for clients.
- Established positive relationships with customers and other staff members.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Sports Performance Coordinator
BlueStreak Sports Training
11.2014 - 03.2016
- Directly responsible for day to day operations of business and creating and maintaining reports and customer folders.
- Organization of Project Details and Coordination of Communication flow on Various Projects.
- Creating and Maintaining multiple databases, files, and spreadsheets.
- Develop and maintain strong relationships with customers and potential customers.
- Assist the Business Operations Director and Facility Director with any of his responsibilities at his discretion.
- Be assertive with the collection of payments and making/ closing sales.
- Lead and drive all sales effort of sports programs and all other revenue streams.
Education
Bachelor of Science - Business Administration
Nichols College
Dudley, MA05-2012
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Reporting
- Microsoft Excel
- Organizational skills
- Attention to detail
- Statistical analysis
- Teamwork and collaboration
- Self motivation
Timeline
Billing Operations Analyst
KAYAK
08.2022 - 01.2025
Staff Billing Specialist
Aires
08.2016 - 08.2022
Sports Performance Coordinator
BlueStreak Sports Training
11.2014 - 03.2016
Bachelor of Science - Business Administration
Nichols College
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