Summary
Overview
Work History
Education
Skills
Timeline
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ALEXIS GOODEN

Atlanta,GA

Summary

Experienced in administrative and support services, seeking to transition into a Customer Care Specialist role. Committed to providing exceptional customer experiences, solving complex problems, and utilizing extensive technical expertise to deliver effective solutions and enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Senior Server

Ruby Chow’s
04.2023 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Proactively resolved conflicts among diners or between restaurant staff members, ensuring a pleasant working environment for all involved.
  • Increased daily sales through upselling menu items, beverages, and daily specials based on customer preferences.
  • Consistently selected for managing large-scale events and prominent guest groups. Ensuring continued positive evaluations by clients.
  • Assisted in training new servers, leading to an improved team dynamic and higher overall performance.
  • Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency

Customer Relations Team Lead

TON TON LLC
06.2020 - 07.2023
  • Facilitated issue resolution via in-person interactions, online platforms, and phone consultations.
  • Exceptional interpersonal and team-building skills, with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.
  • Excelled at expeditiously addressing concerns to prevent escalation.
  • Success in multitasking while remaining professional and courteous in fast-paced environments.
  • Drives team to consistently hit goals and exceed expectations.

Customer Service Administrative Assistant

Drawchange INC
09.2019 - 02.2023
  • Facilitated a welcoming environment by addressing visitor needs efficiently.
  • Ensures adequate inventory by monitoring and managing supply stock consistently.
  • Executed administrative tasks including data entry, filing, and typing.
  • Organized client files electronically for easy retrieval during future customer interactions or audits.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Bachelor of Science -

Georgia State University
02.2025

High School Diploma -

Georgia Cyber Academy
Atlanta, GA
05.2019

Skills

  • Microsoft Office Suite
  • Organization
  • Professionalism
  • Accuracy and attention to detail
  • Time management
  • Customer Service-oriented
  • Administrative support
  • Critical thinking
  • Active listening
  • Problem resolution
  • Teamwork and collaboration

Timeline

Senior Server

Ruby Chow’s
04.2023 - Current

Customer Relations Team Lead

TON TON LLC
06.2020 - 07.2023

Customer Service Administrative Assistant

Drawchange INC
09.2019 - 02.2023

Bachelor of Science -

Georgia State University

High School Diploma -

Georgia Cyber Academy

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ALEXIS GOODEN