Clinical support specialist with cross-functional experience in surgical, ophthalmic, and diagnostic care. Known for accurate specimen handling, wound care support, EMR documentation, inventory management, and patient reassurance in fast-paced environments that require reliability and attention to detail.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Mohs Medical Assistant
The Skin Surgery Center
Winston-Salem, North Carolina
07.2026 - Current
Assisted Mohs surgeon with sterile setup, specimen handling, and administration of local anesthetics to ensure optimal procedural conditions.
Prepared patients for Mohs procedures and reviewed preoperative instructions clearly.
Managed biopsy and excision supplies across exam rooms to maintain seamless workflow and readiness for procedures.
Documented patient charts, pathology notes, and procedure details accurately.
Changed wound dressings and reinforced post-op care instructions for surgical patients.
Took photographs of tissue samples removed during Mohs surgery for documentation purposes.
Provided emotional support to patients and families during Mohs surgery, fostering a compassionate environment.
Answered phone calls from patients seeking information about services offered by the clinic.
Dermatology Assistant
Dermatology Consulting Services
High Point, NC
04.2025 - 01.2026
Utilized VISIA Gen4 and VISIA CR photography to track and analyze patient progression results
Coordinated patient scheduling, appointments, and research studies to optimize clinic operations
Streamlined patient flow to ensure timely and efficient care delivery
Performed calibration and routine maintenance of clinical equipment
Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
Facilitated research study start ups, scheduling, data entry, and close outs for physician support
Maintained product inventory and ensured proper disposal of materials
Endoscope Technician
Gastroenterology Associates of the Piedmont
Winston-Salem, NC
01.2025 - 04.2025
Sterilized endoscopes and related equipment according to infection-control protocols
Verified equipment functionality prior to procedures, ensuring readiness and reporting issues to charge nurses
Maintained inventory and equipment maintenance logs, supporting operational efficiency
Properly handled and disposed of biohazardous materials
Assisted registered nurses and physicians during procedures, facilitating patient care and procedural success
Eye Bank Technician
Miracles In Sight
Winston-Salem, NC
06.2023 - 12.2024
Communicated with physicians globally to coordinate tissue use and optimize patient outcomes
Performed daily aseptic scrubbing and sterilization procedures
Conducted specular evaluations un pre and post processed tissue
Assisted processors during tissue preparation and processing
Supported auditing processes and inventory management
Coordinated distribution of tissue to local, national, and international facilities
Performed autoclave operation, maintenance, and sterilization
Neurology Coordinator
Atrium Health Wake Forest Baptist Hospital
Winston-Salem, NC
02.2023 - 05.2023
Coordinated with investigators, project managers, and sponsors for clinical study start ups
Scheduled patient appointments for research studies
Created and managed documentation for data collection
Processed blood samples according to clinical protocols
Data Audit Support Representative
Atrium Health Wake Forest: Baptist: Hospital
Winston-Salem, NC
07.2022 - 02.2023
Transformed hard-copy records into secure digital databases
Reviewed and corrected patient and customer account information
Sorted, bundled, labeled, and routed mail per established procedures
Processed monetary data for accurate posting and reconciliation
Ophthalmology Technician
Eye Care Center
King, NC
09.2021 - 07.2022
Performed lensometry, visual fields, tonometry, and ophthalmic imaging
Documented patient histories, conditions, treatments, and care notes
Obtained authorizations for billing, referrals, and scheduling
Educated patients on eye health and vision care
Pharmacy Technician
Northern Regional Hospital
Mount Airy, NC
04.2021 - 09.2021
Prepared sterile and non-sterile compounds
Assisted pharmacists with unit dosing
Processed medical insurance claims and records
Verified written and electronic prescriptions
Maintained Pyxis medication systems
Pharmacy Technician
CVS Health
07.2020 - 04.2021
Conducted COVID-19 testing
Provided drug counseling when appropriate
Promoted supplements and wellness products
Managed registers, phone calls, and customer service simultaneously