Alexis Graebert
Austin
Summary
Dynamic Service Manager with a proven track record at H-E-B, adept at team motivation and performance tracking. Successfully increased revenue through strategic upselling and enhanced customer satisfaction by resolving complaints effectively. Skilled in scheduling and onboarding, fostering a high-performing team culture while ensuring operational excellence.
Overview
15
15
years of professional experience
Work History
Service Manager
H-E-B
02.2022 - Current
- Wrote schedules for 100 employees, planned team building events, and facilitated audits.
- Hired, trained, coached, and supervised team while over seeing sales floor, continuously leading through others.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional products to our customers.
Manager
Olive Garden
08.2020 - 01.2022
- Work multiple departments. Culinary, Service, LBO; cooked food, ran sales floor, maintained bar, and catering needs.
- Onboarded new employees with training and new hire documentation while cross train, existing employees.
- Managed inventory with vendors, invoices, and stay within budget.
- Established and updated work schedules for 100 employees while focusing on labor needs/cuts.
- Ensured sanitation and food prep are at food safety measures.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Server/Waitress
Olive Garden
08.2016 - 08.2020
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Keeping server score average above 90%
Patient Care Technician
St. Davids Round Rock Medical Canter
08.2019 - 06.2020
- Oversee 6-9 patients established comfort care while finishing all tasks delivering information to registered nurse through computer systems and proper communication increasing team productivity
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Fire Watch
Shell Oil
07.2014 - 09.2015
- Worked Turn-Arounds 13 days on; 1 off. for oil refineries including Chevron Bio Refinery and Texaco Oil Refinery
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Performed visual inspection of work area and evacuated operations and summoned authorities if hazardous conditions detected.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
Administrative Assistant
Action Landscaping Inc.
02.2010 - 02.2015
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Processed on average 1000 invoices and expenses per day using Quickbooks to facilitate on-time payment
Education
Associate of Science -
Austin Community College
Austin, TX2019
Skills
- Business Processes and Procedures
- Administration and Reporting
- Performance Tracking and Evaluations
- Team Member Motivation
- Resolving Complaints
- Scheduling and Coordinating
- Hospitality Management
- Hiring and Onboarding
- Staff Management
- Waste Elimination
Timeline
Service Manager
H-E-B
02.2022 - Current
Manager
Olive Garden
08.2020 - 01.2022
Patient Care Technician
St. Davids Round Rock Medical Canter
08.2019 - 06.2020
Server/Waitress
Olive Garden
08.2016 - 08.2020
Fire Watch
Shell Oil
07.2014 - 09.2015
Administrative Assistant
Action Landscaping Inc.
02.2010 - 02.2015
Associate of Science -
Austin Community College
Similar Profiles
Wesley SteeleWesley Steele
Grocery Checker at H-E-BGrocery Checker at H-E-B
Gabriella B BroussardGabriella B Broussard
Decision Science Analyst at H-E-BDecision Science Analyst at H-E-B
Natalie PowellNatalie Powell
Curbie at H-E-BCurbie at H-E-B