Danny Garcia
Lubbock,TX
Summary
Results-driven Service Manager skilled in financial analysis and operational efficiency. Specializes in process optimization and improving customer experiences, leading teams to achieve strategic growth. Strengthens profitability and customer loyalty through effective communication and leadership.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Service Manager
Ron Hoover Rv & Marine
Slaton, TX
2025.02 - Current
- Direct financial performance, operational efficiency, and customer experience across service department.
- Analyze profit and loss statements, identify missed revenue opportunities, and develop strategic initiatives that improve profitability, productivity, and overall department performance.
- Integrate financial analysis, revenue development, operational accountability, employee development, and customer leadership to build efficient processes, develop strong teams, and identify business opportunities that enhance customer experience.
- Build and implement department growth strategies by evaluating existing processes, creating practical solutions, setting measurable objectives, and coaching team on practices that strengthen efficiency and sales opportunities.
- Lead full service department team of technicians, porters, parts manager, and service advisors, while maintaining process compliance, company standards, coaching, and ongoing development across team roles.
Service Manager/Assistant Store Manager
Mavis tire and brake
Lubbock, TX
2024.08 - 2025.02
- Directed daily store operations during manager absence, overseeing financial deposits and accurate recordkeeping.
- Strengthened customer loyalty through service focus, supporting regional store goals and consistent high performance ratings.
- Optimized workflow through organized workspaces, efficient job dispatching, and customer engagement that surfaced upselling opportunities for vehicle performance.
Automotive Service Advisor
MEARS MAZDA VOLVO
Lubbock, TX
2024.01 - 2024.08
- Greeted customers and documented concerns to provide technicians with accurate repair details.
- Performed vehicle walk-around and communicated status updates during the repair process to strengthen transparency and trust.
- Presented service recommendations in clear terms and resolved customer inquiries.
- Guided customers through vehicle service requirements and option choices.
- Managed warranty calls and secured required approvals for repair work to support seamless service delivery.
- Developed long-term customer relationships that supported retention and high satisfaction scores.
- Scheduled service appointments and coordinated technician calendars to maintain an efficient workflow.
Business Owner/Manager
DS Automotive Repair
Lubbock, TX
2016.09 - 2023.12
- - Drove business expansion from 800 sq ft shop to 10000 sq ft facility through operational leadership and service focus.
- - Delivered consistent operational performance that supported growth, customer satisfaction, and repair quality.
- - Directed daily shop operations to maintain smooth workflow and strong team coordination.
- - Built team size to over 12 employees while supporting engagement, accountability, and performance.
- - Maintained client communication across repair process to address concerns and support satisfaction.
- - Applied quality control standards to keep repair output high and rework low.
- - Strengthened productivity across shop operations by balancing efficiency with quality expectations.
- Productivity & Efficiency Management: Focused on optimizing shop productivity, ensuring high-quality work with minimal rework, and maintaining an efficient workflow.
Technician
Ford Motor Company
Lubbock, TX
2015.11 - 2016.12
- Rebuilt engines and diagnosed, repaired vehicles to support optimal performance and customer satisfaction.
- Used Ford factory software to identify vehicle issues and support accurate repairs.
- Read work orders, worked with team members, and communicated with service writers to help customers understand needed repairs.
- Completed quality inspections on finished products to verify standards.
Technician
BOLTON'S
Lubbock, TX
2014.08 - 2015.11
- Changed engine oil to support routine vehicle maintenance.
- Completed vehicle safety checks to support reliable operation.
- Carried out transmission fluid services to help maintain performance.
Technician
McWhorter's
Lubbock, TX
2013.05 - 2014.08
- Replaced tires on customer and fleet vehicles.
- Assisted mechanics with repairs and service tasks.
- Completed oil service procedures.
- Completed state vehicle inspections.
Assistant Manager
QUICK QUACK CAR WASH
Lubbock, TX
2011.08 - 2013.11
- Strong employee task completion, Conducted accurate cash counts to ensure financial integrity., Executed safe drops to secure cash and valuables., Assisted with scheduling support to ensure adequate staffing., Aided in achieving sales goals through effective strategies., Delivered exceptional customer service to enhance client satisfaction., and Handled complaint resolution to improve customer relationships. contributed to smooth front-line operations.
- Consistent daily car wash service quality resulted from close oversight of operations.
- Improved staff readiness through service-protocol training and customer-interaction coaching, while inventory control and supply ordering supported uninterrupted service.
- Managed inventory levels to maintain operational efficiency.
Education
School of Hard Knocks
Skills
- Management of customer service operations
- Financial analysis expertise
- Forecasting business trends
- Optimization of processes
- Efficiency in operations
- Management of workflows
- Management of service teams
- Training staff effectively
- Solutions to problems
- Troubleshooting technical issues
- Planning strategically
- Experience enhancement for customers
- Management of customer relationships
- Communication effectiveness
- Resolution of conflicts
- Quality assurance in services
- Reliability in responsibilities
- Prioritization in work planning
- Inspection of vehicles
- Maintenance practices for vehicles
- Preventive maintenance techniques
- Ordering of parts
- Cultivating workplace culture
Certification
- Engine building fundamentals
- High Performance practical engine building
- MACS certification
- Ford electrical modules and communications
- Ford electrical systems
- ASE service advisor
Accomplishments
- Turned a service department that was a net loss of over 30k every year for the past 3 years into a profit of over 1 million in just 1 year
- Turned a service department ranked 13 out of 17 in the company to number 2 in the company and number 1 in the region for profits and customer satisfaction
- Lead builder for multiple high-performance cars that went over 200mph and got the owners of the vehicles into the 200mph club at the Texas Mile
- Maintained multiple high-end car collections for private collectors, keeping all vehicles leak-free and ready to drive at any time
Affiliations
- Spend time with my family, go to my kids' baseball games, and work on my personal project cars
Timeline
Service Manager
Ron Hoover Rv & Marine
2025.02 - Current
Service Manager/Assistant Store Manager
Mavis tire and brake
2024.08 - 2025.02
Automotive Service Advisor
MEARS MAZDA VOLVO
2024.01 - 2024.08
Business Owner/Manager
DS Automotive Repair
2016.09 - 2023.12
Technician
Ford Motor Company
2015.11 - 2016.12
Technician
BOLTON'S
2014.08 - 2015.11
Technician
McWhorter's
2013.05 - 2014.08
Assistant Manager
QUICK QUACK CAR WASH
2011.08 - 2013.11
School of Hard Knocks