Overview
Work History
Education
Skills
Timeline
Generic

Alexis Graves

Columbus,GA

Overview

5
5
years of professional experience

Work History

Digital Personal Shopper

Walmart
03.2022 - 01.2023
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Increased customer satisfaction ratings by over 45% completing orders quickly and making good selections for customers.

Remote Service Center Representative

Sedgwick
10.2021 - 04.2022
  • Utilized multiple software applications simultaneously for efficient data entry and record-keeping purposes during calls.
  • Collaborated with team members to improve overall service center performance and customer experience.
  • Increased customer retention through empathetic handling of difficult situations and providing appropriate solutions.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.

Remote Appointment Scheduler/ Customer Service

Tyme Global Technologies
02.2020 - 10.2021
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Handled and scheduled over 50 appointments per day.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.

Production Specialist

Path-Tec Inc.
09.2019 - 01.2020
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.
  • Fabricated and assembled products based on customers' specifications.
  • Sealed, labeled and transferred completed containers to pallets for efficient shipping.

Crew Member

Marco's Pizza
05.2018 - 08.2019
  • Increased and maintained customer order accuracy by over 75%.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.

Cashier

Walmart
01.2019 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Certificate of Achievement - Clinical Medical Assistant

1 On 1 Technical College
Phenix City, AL

High School Diploma -

Early College Academy of Columbus
Columbus, GA

Skills

  • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to meet high productivity standards and work with minimal supervision
  • Familiarity with CRM software such as Salesforce, Microsoft, etc
  • Adaptability and Dependability
  • Works extremely well under pressure and high- stress environments

Timeline

Digital Personal Shopper

Walmart
03.2022 - 01.2023

Remote Service Center Representative

Sedgwick
10.2021 - 04.2022

Remote Appointment Scheduler/ Customer Service

Tyme Global Technologies
02.2020 - 10.2021

Production Specialist

Path-Tec Inc.
09.2019 - 01.2020

Cashier

Walmart
01.2019 - 04.2019

Crew Member

Marco's Pizza
05.2018 - 08.2019

Certificate of Achievement - Clinical Medical Assistant

1 On 1 Technical College

High School Diploma -

Early College Academy of Columbus

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Alexis Graves