Elianny Ditren
Ridgefield
Overview
9
9
years of professional experience
Work History
Digital Personal Shopper
Walmart
North Bergen, NJ
08.2025 - Current
- Fulfilled online orders for groceries and merchandise using a mobile device, ensuring accuracy and quality standards.
- Selected products for customers, focusing on freshness for perishables and meeting specific requests.
- Managed product substitutions, consulting with customers via the app to ensure satisfaction when items were out-of-stock.
- Packed orders according to guidelines and staged them for efficient in-store pickup or delivery.
- Maintained high efficiency and time management to meet order deadlines in a fast-paced environment.
- Collaborated with fulfillment and front-end teams to ensure smooth order handoffs.
- Provided excellent customer service by resolving order issues and communicating effectively.
Hardware Sales Associate
The Home Depot
North Bergen, NJ
02.2025 - 08.2025
- Wait on customers and ensures that all the shelves are full
- Maintain to very orderly appearance all through the sales floor
- Direct customers to the merchandise located within the store
- Greet every customer and responds to the questions that they have, improves engagement with merchandise, and also provides excellent customer service
Office assistant at John Jay college
CUNY EDGE Fellowship Program
New York, NY
09.2017 - 02.2020
- Assisted in planning and implementation of program events as directed- by preparing flyers, ensure RSVPs, prepare packets for distributions, etc
- Monitored and managed inventory of office supplies
- Performed other administrative support task, including updating and sorting files, conducting research and data entry
- Ensured great customer service while conducting phone calls to students
Computer Laboratory Assistant (Part-Time Fellowship Assignment)
Bronx Community College Academic Computing Center
Bronx, NY
09.2017 - 01.2019
- Primary responsibility was to be present, visible, and available to students, faculty, and staff requiring technical assistance
- Managed clean front desk including general clerical duties: such as faxing, printing, filing, scheduling, mail distribution, and supplies inventory
- Assisted professors with lecture presentation on how to use Smart Board / USB Drives
Receptionist
My Tax2Go
Bronx, NY
01.2017 - 05.2017
- Scheduled appointments, give information to callers, take dictation and relieved officials of clerical work
- Performed routine clerical duties such as faxing, scanning, copies, maintaining paper, electronic files and answering phone
- Provided excellent customer service to various clientele and multitasked while attending to phone calls and working under pressure
Education
Master of Arts (M.A.) - Criminal Justice
John Jay College of Criminal Justice of CUNY
New York, NY05.2025
Bachelor of Science (B.S.) - Criminal Justice
John Jay College of Criminal Justice of CUNY
New York, NY05.2021
Associates in Arts Degree (A.A.) - Criminal Justice
Bronx Community College of CUNY
Bronx, New York05.2019
Skills
- Proficient in Microsoft Office applications, (Word, Excel, PowerPoint, Outlook, World Wide Web)
- Proficient in the CUNY First Database, Degreeworks Database, Blackboard, and Adobe Acrobat
- Proficient in reading, writing and translating Spanish
RELEVANT COURSEWORK
Criminal Justice, Statistics, Criminology, Sociology, Psychology
Timeline
Digital Personal Shopper
Walmart
08.2025 - Current
Hardware Sales Associate
The Home Depot
02.2025 - 08.2025
Office assistant at John Jay college
CUNY EDGE Fellowship Program
09.2017 - 02.2020
Computer Laboratory Assistant (Part-Time Fellowship Assignment)
Bronx Community College Academic Computing Center
09.2017 - 01.2019
Receptionist
My Tax2Go
01.2017 - 05.2017
Master of Arts (M.A.) - Criminal Justice
John Jay College of Criminal Justice of CUNY
Bachelor of Science (B.S.) - Criminal Justice
John Jay College of Criminal Justice of CUNY
Associates in Arts Degree (A.A.) - Criminal Justice
Bronx Community College of CUNY