Alexis Green
Austintown,OH
Summary
Upbeat, personable, and highly organized with deep understanding of hospitality principles. Offering excellent interpersonal skills and genuine passion for customer service. Dedicated and customer-focused with three years of experience in fast-paced hospitality environments. Adept at handling cash transactions, Strong communication, problem-solving, and teamwork skills. Dependable, outgoing, and compassionate, with a commitment to providing excellent customer service. Seeking a career opportunity where I can learn and grow in.
Overview
3
3
years of professional experience
Work History
Head Hostess
Perkins Family Restaurant
06.2022 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Supported needs of wait staff and attended to specific needs of countless customers daily.
Education
High School Diploma -
Fitch High School
Austintown, Oh05-2022
Skills
- Customer Service & Assistance
- Cash Handling & Transaction Processing
- Training & Mentoring New Employees
- Strong Verbal & Written Communication
- Problem-Solving & Critical Thinking
- Teamwork & Collaboration
- Time Management & Organization
- Adaptability & Flexibility
- Conflict Resolution & Relationship Building
- Attention to Detail & Accuracy
Timeline
Head Hostess
Perkins Family Restaurant
06.2022 - Current
High School Diploma -
Fitch High School
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