Schyler Jones
Oceanside,CA
Summary
Proven leader in hospitality, adept at guest service and reservation coordination, significantly enhanced customer satisfaction at Oceanside Broiler. Excelled in creating welcoming atmospheres and efficiently managing events, showcasing exceptional communication and multitasking skills. Renowned for fostering team unity and driving repeat business through professional and warm guest interactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Hostess
Oceanside Broiler
Oceanside, CA
02.2024 - Current
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
Restaurant Busser
Oceanside Broiler
Oceanside, CA
02.2024 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
Education
None - Business Economics
Mira Costa College
Oceanside, CAHigh School Diploma -
Tulare Union High School
Tulare, CA06.2023
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Dining area maintenance
- Safe Food Handling
- Table Bussing
- Reservation planning
- Menu presentation
- Table assignment
- Interactive communication skills
- Phone Etiquette
- Customer service expertise
- Effective Multitasking
- Restaurant Operations
- Guest Seating
- Food Running
- Active Listening and Communication
- Warm and Friendly
- Child Supervision
- Housekeeping
- Professionalism and Discretion
- Bathing and dressing
- Feeding Assistance
- Basic Life Support
- Patient Transfers
- Complex Problem-Solving
- Compassionate communication
- Dressing assistance
- Recording vital signs
- Safety Precautions
- HIPAA Compliance
- Patient Lifting
- Patient-focused care
- Medical terminology knowledge
- Companionship and emotional support
- CNA Certification
- CPR Certification
- Oral Hygiene
Certification
- Certified Nurse Assistant
- Basic Life Support Certificate
- Food Handlers Certificate
Timeline
Head Hostess
Oceanside Broiler
02.2024 - Current
Restaurant Busser
Oceanside Broiler
02.2024 - Current
None - Business Economics
Mira Costa College
High School Diploma -
Tulare Union High School