Raegan Simms
Washington
Overview
1
1
year of professional experience
Work History
Head Hostess
Love, Makoto
Washington, DC
02.2024 - Current
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked regularly to keep spotless.
- Created a training manual for future hires at the request of management. It became a company wide product and was used by 3 different restaurants.
- Worked with various members of staff, back and front of house, to ensure maximum efficiency & guest experience.
- Helped with various events, organizing, setting up, greeting guests, and cleaning up.
- Became efficient at problem solving, multitasking, communicating with guests & management.
- In depth knowledge of the restaurant and each menu.
Education
Bachelor Of Political Science - Political Science
University of Colorado Denver
Aurora, COSkills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Guest relations
- Food station setup
- Dining area maintenance
- Table bussing
- Safe food handling
- Restaurant software proficiency
- Greeting and seating
- Reservation management
- Dining room management
- Reservation planning
- Menu presentation
- Service prioritization
- Group reservations management
- Table assignment
- High volume dining
- Menu memorization
- Strong leadership
- Special dietary requirements
- Dining customer service
- Reservation setting
- Interactive communication skills
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Effective multitasking
- Food running
- Greeting guests
- Hospitality service expertise
- Cleaning and sanitation
- Guest complaint resolution
- Event planning
- Calm demeanor
- Strong interpersonal skills
Timeline
Head Hostess
Love, Makoto
02.2024 - Current
Bachelor Of Political Science - Political Science
University of Colorado Denver