Sophie Rezer
Thornton,PA
Summary
Dynamic professional with a proven track record at Morningside Cafe, excelling in guest relations management and payment processing. Skilled in enhancing customer satisfaction through exceptional communication and effective multitasking. Demonstrated ability to improve team performance, boasting a warm and friendly demeanor that ensures a welcoming atmosphere for all guests.
Overview
2
2
years of professional experience
Work History
Head Hostess
Morningside Cafe
12.2023 - Current
I hosted and bussed when needed. I also responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction. I contributed to team success through effective communication and cooperation with coworkers and management.
Front Desk
Wedgewood Swim Club
06.2022 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
Education
Highschool - Sales, Merchandising, And Marketing
West Chester Bayard Rustin High School
West Chester, PASkills
- Guest service
- Reservation coordination
- Exceptional communication
- Greeting and seating
- Guest Relations
- Guest Relations Management
- Service prioritization
- Team Management
- Interactive communication skills
- Phone Etiquette
- Customer service expertise
- Customer Service
- Effective Multitasking
- Guest Engagement
- Performance Improvement
- Greeting guests
- Payment Processing
- Cleaning and sanitation
- Guest complaint resolution
- Event Planning
- Restroom Servicing
- Server Support
- Active Listening and Communication
- Team Player
- Flexible and Adaptable
- Warm and Friendly
- Reliable and Trustworthy
Accomplishments
- I can speak Spanish, Portuguese, and English
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Head Hostess
Morningside Cafe
12.2023 - Current
Front Desk
Wedgewood Swim Club
06.2022 - Current
Highschool - Sales, Merchandising, And Marketing
West Chester Bayard Rustin High School
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