ALEXIS GUARENAS
Walnut,CA
Summary
Collaborative leader fostering an engaged and empowering work culture through effective partnership with coworkers. Leads project implementations and secures necessary resources for program success. Skilled in troubleshooting issues and initiating positive workflows, demonstrating proactive and goal-oriented professionalism. Exceptional time management and problem-solving abilities contribute to a swift capacity to learn and apply new skills. Recognized for reliability and adaptability, committed to leveraging these qualities to drive team success and make significant contributions to organizational growth.
Overview
12
12
years of professional experience
Work History
Regional Program Manager
Elevo Learning
02.2023 - Current
- Liaise with multiple departments internally and externally such as school staff and administrators to ensure alignment on all program details
- Maintain a strong focus on customer service excellence and resolve any issues or complaints effectively
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Identified system needs and designed processes to support business requirements.
- Delivered clear presentations during meetings with clients and colleagues, using effective public speaking skills.
- Mentored and led new employees to enhance program production.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Met tight deadlines to satisfy client demands and project timelines.
- Developed detailed plans based on broad guidance and direction.
- Mentored and supported full time staff employees to create strong workplace culture.
Manager of Marketing and Customer Relations
Jimmy John's
01.2018 - 01.2020
- Build and maintain profitable relationship with key customers
- Understanding key customer individual needs and addressing them
- Coordinated operation of events in areas of implementation of procedures, customer service and staff supervision
- Record keeping with accountability for profit and loss
- Inventory management and tracking
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Continually maintained and improved company's reputation and positive image in markets served.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Coordinated with design and media teams to develop high-quality creative assets.
- Conducted market research to identify new opportunities and target markets.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Devised content strategy to effectively engage target audiences.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Supervisor
Anaheim Management Arena
01.2013 - 01.2018
- On site operations lead
- Coordinated operation of events in areas of implementation of procedures, customer service and staff supervision
- Record keeping with accountability for profit and loss
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
Education
B.A. - SOCIOLOGY
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
Pomona 01.2023
A.A. - SOCIAL AND BEHAVIOR SCIENCE
MOUNT SAN ANTONIO COLLEGE
Walnut01.2021
A.A.-T. - SOCIOLOGY
MOUNT SAN ANTONIO COLLEGE
Walnut01.2021
Skills
- Cross-functional coordination
- Customer relations
- Conflict resolution
- Stakeholder management
- Staff management
- Forecasting input
- Team development
- Budget administration
- Business analysis and reporting
- Policy administration
Awards
Dean's list, California State Polytechnic University, Pomona, 2021-2022
Languages
Spanish
Timeline
Regional Program Manager
Elevo Learning
02.2023 - Current
Manager of Marketing and Customer Relations
Jimmy John's
01.2018 - 01.2020
Supervisor
Anaheim Management Arena
01.2013 - 01.2018
B.A. - SOCIOLOGY
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
A.A. - SOCIAL AND BEHAVIOR SCIENCE
MOUNT SAN ANTONIO COLLEGE
A.A.-T. - SOCIOLOGY
MOUNT SAN ANTONIO COLLEGE
Similar Profiles
Jeremiah SimonJeremiah Simon
Regional Manager/Operations Manager/Site Success Manager at Elevo Learning (formerly Sports for Learning)Regional Manager/Operations Manager/Site Success Manager at Elevo Learning (formerly Sports for Learning)
Mariah MartinezMariah Martinez
Site Lead/ Coach and Peer Mentor at Elevo Learning (Formally Sports For Learning)Site Lead/ Coach and Peer Mentor at Elevo Learning (Formally Sports For Learning)
Terry DixTerry Dix
Afterschool Coach at Elevo LearningAfterschool Coach at Elevo Learning