Alexis Hackney
Galloway,NJ
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Wawa
Egg Harbor , NJ
08.2020 - 03.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Assisted in training new employees on proper cash handling techniques.
- Provided excellent customer service to ensure a positive customer experience.
- Counted and balanced cash drawer at the beginning and end of shift.
- Processed customer payments by cash or credit card accurately and efficiently.
- Demonstrated ability to work independently with minimal supervision.
- Handled money according to company policy.
- Calculated and counted change quickly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
Education
High School Diploma -
Absegami
Galloway, NJ06-2014
Skills
- Customer service
- Conflict resolution
- Team building
- Employee training
- Workflow optimization
- Cash handling
- Inventory management
- Effective communication
- Time management
- Problem solving
- Multitasking and organization
- Problem-solving
- Active listening
- Team management
- Goal attainment
Timeline
Customer Service Supervisor
Wawa
08.2020 - 03.2025
High School Diploma -
Absegami
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