Alexis Hainer
Logan,WV
Summary
* Dedicated home health nurse with 5-year background visiting patients in-home & obeying HIPAA.
* Capable pharmacy team member. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
* Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.
Overview
5
5
years of professional experience
Work History
Private Home Health Nurse
WVC
05.2019 - 02.2024
- Assisted patients with activities of daily living to promote independence.
- Ensured patient safety and reduced risk of injury by implementing fall prevention strategies and maintaining a clean environment.
- Upheld patient privacy and dignity through strict adherence to HIPAA regulations and ethical nursing standards.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Consistently received positive feedback from patients family members for exhibiting exceptional professionalism, empathy, and respect.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Humana Pharmacy
11.2021 - 11.2022
- Served 200+ customers daily by taking prescriptions, answering questions/calls, billing insurance, & handling payment.
- Respected customer's/patients privacy by maintaining strict confidentiality and upholding all local and HIPAA laws.
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
GED -
Ralph R Willis Career And Technical Center
Stollings, WV05.2019
Skills
- Privacy and confidentiality
- Heartsaver First Aid CPR AED
- Documentation
- Patient Assessments
- Billing/Verifying insurance
- Professional telephone demeanor
- Scheduling
- Customer Service
- Attention to Detail
- HIPAA Compliance
- Prescription Filling
- Order Verification
Timeline
Customer Service Representative
Humana Pharmacy
11.2021 - 11.2022
Private Home Health Nurse
WVC
05.2019 - 02.2024
GED -
Ralph R Willis Career And Technical Center