Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Hayward

Fort Worth,Texas

Summary

Dedicated and goal-oriented Customer Service Representative with extensive experience in high-volume call centers. Proven track record of leveraging strong communication skills to resolve complex customer inquiries, improve satisfaction metrics, and support organizational growth.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

ADT
, Texas
01.2024 - 03.2026
  • Managed high-volume inbound calls and scheduled appointments for clients, resolving complex inquiries and ensuring efficient routing to appropriate departments in a fast-paced environment.
  • Assisted customers with service inquiries and technical support.
  • Handled billing issues and payment processing for customer accounts.
  • Processed service requests and scheduled installations efficiently.

Healthcare Customer Service Representative

VXI Global Solutions
, Texas
05.2023 - 12.2023
  • Assisted customers with healthcare inquiries and resolved issues promptly.
  • Educated patients about healthcare services and available support resources.
  • Managed patient accounts and processed billing inquiries efficiently.
  • Resolved coverage inquiries and verified copays and coinsurance to ensure accurate billing and customer satisfaction.

Call Center Representative

PFS Web Fulfillment Center
, Texas
01.2018 - 03.2023
  • Handled inbound calls to ensure accurate order placement and effectively resolved product troubleshooting inquiries.
  • Identified and acted on upsell and cross-sell opportunities to enhance revenue while resolving customer inquiries and maintaining an updated customer database.

Inbound Call Center Agent

Manpower Staffing
Fort Worth, Texas
04.2015 - 12.2017
  • Answered inbound calls, assisting providers with veterans' healthcare coverage and addressing benefit-related inquiries, verifying consults, and faxing prior authorizations to healthcare providers.
  • Facilitated accurate data entry of ICD-9/10 codes and medical terminology, enhancing healthcare documentation quality.

Education

High School Diploma -

New Beginnings Christian Academy
Fort Worth, TX
01-2012

Skills

  • Problem solving
  • Active listening
  • Conflict resolution
  • Technical support
  • Time management
  • System documentation

Timeline

Customer Service Representative

ADT
01.2024 - 03.2026

Healthcare Customer Service Representative

VXI Global Solutions
05.2023 - 12.2023

Call Center Representative

PFS Web Fulfillment Center
01.2018 - 03.2023

Inbound Call Center Agent

Manpower Staffing
04.2015 - 12.2017

High School Diploma -

New Beginnings Christian Academy
Alexis Hayward