Alexis Heracklis
Gastonia,NC
Summary
Graduate of North Carolina State University receiving a Bachelor of Science degree in Biological Sciences with a concentration in Human Biology. Extensive training and experience in leadership, collaboration and critical thinking to achieve team goals and solve problems efficiently. Broad business background in sales, operations and crisis management.
Overview
8
8
years of professional experience
Work History
Lead Optometry Technician
Vision Source Studio 20/20
Charlotte, NC
07/20/22 - Current
- Training and onboarding new optometry technicians into the practice and work environment. Help oversee schedule and patient care for up to three doctors within any given day. The first point of contact for other technicians when dealing with patient issues and providing guidance on mitigating all circumstances that arise. Having a thorough knowledge of pretesting procedures, special testing for eye diseases and conditions and minor medical procedures to assist in clinical care. Leading communication between patients, technicians, management and doctors. Management of the contact lens department- including standard, custom soft and specialty contact lenses. Handling all authorizations of medications prescribed to patients and being the first-line of communication between insurance companies and the practice to get medications covered. Help initiate and co-manage a healthcare program that promotes education and priority of the ocular health of children and teens.
Safety Attendant
Novant Health Presbyterian Medical Center
03/03/22 - 01/29/23
- Provide personalized care and one-on-one observation of patients who are at risk or potentially hazardous to themselves or others. - Communicate efficiently to nurses, patients, the patient's family and other hospital staff the patient's current mental and physical state. - Promptly attending to the patient's personal requests and assisting patients who require help in some areas of care or who suffer from limited-mobility. - Staying vigilant at all times and charting any behavioral changes every fifteen minutes using Novant Health's Epic system. - Assisting in de-escalating the patient's behavior by reorienting and/or consoling patients in times of agitation or confusion. - Foster a supportive patient/staff environment that encourages teamwork, quality care, safety and community involvement.
Virtual/Personal Assistant
Carolina Stone Veneer Company
07.2021 - 03.2022
- Readily available to transition between an online environment and in-person tasks needed by clients on a weekly basis. - Worked efficiently remote without direct supervision. - Created and updated company mailing systems and contact spreadsheets. - Maintained company and client communication over phone, email and direct contact. - Conducted deliveries to businesses and properties within a 50+ mile radius, while working within the company's varying time schedule. - Managed a large range of services including pet care, housekeeping, personal appointments, shopping, transactions and billing to provide clients with a low-stress environment and extensive family time.
Senior Community Assistant
Greystar
08.2018 - 05.2021
- Promoted from Community Assistant to Senior Community Assistant in Fall 2020 - Lead and collaborated with other Community Assistants to plan and execute building events for 500+ residents. - Worked as a team with one other Community Assistant to plan, coordinate and execute smaller events for 100+ residents. - Advocated and modeled acceptance, appreciation and respect for all residents. - Worked front desk to handle new sales inquiries and resident relations
- Answered phone calls from prospective residents and provided a comprehensive overview of the building to enhance the leasing process
- Hosted in-person or virtual tours to showcase the facility's amenities. - Performed 24-hour on-call duty shifts to respond to time-sensitive issues and manage resident conduct issues. - Met weekly with Resident Director to review staff feedback and ideas, and lead Community Assistants to ensure successful operations and goal achievements. - First point of contact for Community Assistants when dealing with resident issues, provided guidance on mitigating all circumstances that arise and served as Acting Resident Director when needed. - Developed a crisis management program with the Resident Director and General Manager for the COVID-19 pandemic. - Designed and deployed property-wide signage and policies to enforce strict social distancing regulations and COVID-19 safety precautions to ensure both employee safety and resident satisfaction.
Hostess
Hickory Tavern
07.2016 - 08.2017
- Promoted to Senior Hostess in November 2016 - Conducted training and introduction of new host/hostesses into the work environment
- Instructed host/hostesses in job duties, company policies and workplace culture
- Hosted shadowing opportunities with new employees within the first weeks of employment
- Served as a resource for questions and complaints from staff members. - Warmly greeted new and returning patrons and developed relationships resulting in patron loyalty. - Swiftly and successfully resolved conflict resulting in patron satisfaction 100% of the time. - Utilized interpersonal skills to facilitate clear communication and mediation between patrons, dining room staff and managers. - Multitasking answering phone calls, monitoring inventory levels and ensuring cleanliness by assisting in clearing and sanitizing tables.
Education
Bachelor of Science - Biological Sciences, Human Biology
North Carolina State University
05.2021
Forestview High School
06.2017
Skills
- Leadership
- Collaboration
- Teamwork
- Organizational Skills
- Relationship Building
- Problem solving
- Sales
- Operations
- Crisis management
- Customer Service
- Effective Communication
- Adaptability
- Time management abilities
Timeline
Virtual/Personal Assistant
Carolina Stone Veneer Company
07.2021 - 03.2022
Senior Community Assistant
Greystar
08.2018 - 05.2021
Hostess
Hickory Tavern
07.2016 - 08.2017
Lead Optometry Technician
Vision Source Studio 20/20
07/20/22 - Current
Safety Attendant
Novant Health Presbyterian Medical Center
03/03/22 - 01/29/23
Bachelor of Science - Biological Sciences, Human Biology
North Carolina State University
Forestview High School
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