Shannon Hinchey
Quinlan
Summary
Accomplished Front Desk Receptionist and Secretary with a proven track record in customer service and attention to detail, demonstrated at 20 / 20 Vision Care and SH2 General Contracting. Excelled in confidentiality handling and time management, significantly enhancing office efficiency and client satisfaction. Skilled in data entry and multi-line telephone systems, consistently delivering high-quality support to teams and customers.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
20 / 20 Vision Care
10.2022 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments
- Added patient to charts
- Referral & insurance verification
- HIPPA certified
- Accept any form of payment
Secretary
SH2 General Contracting
01.2010 - 01.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Education
High School Diploma - General
Campbell High School
Campbell, Tx 05.2001
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Confidentiality handling
- Multi-line telephone systems
Timeline
Front Desk Receptionist
20 / 20 Vision Care
10.2022 - 03.2024
Secretary
SH2 General Contracting
01.2010 - 01.2022
High School Diploma - General
Campbell High School
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