Alexis Hill
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Salon Apprentice and Assistant
Chasing Vanity Salon & Spa
11.2020 - Current
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted front desk by answering phone calls, and checking clients in.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Shift Lead and Server
DeHops Brewery
12.2019 - 12.2020
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Cashier
Dollar Tree
08.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
Cosmetology Education
Chasing Vanity Apprenticeship
Grand Rapids, MI11.2022
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI07.2020
Skills
- Professionalism and Ethics
- Organizational Skills
- Active Listening
- Client Consultations
- Cash Handling
- Adaptability and Flexibility
- Product Knowledge
- Sanitation and Sterilization
- Workplace Safety
- Creativity and Innovation
- Time Management
- Effective Communication
Timeline
Salon Apprentice and Assistant
Chasing Vanity Salon & Spa
11.2020 - Current
Shift Lead and Server
DeHops Brewery
12.2019 - 12.2020
Cashier
Dollar Tree
08.2019 - 12.2019
Cosmetology Education
Chasing Vanity Apprenticeship
High School Diploma -
Kenowa Hills High School
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