Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Hodges

Bassett,VA

Summary

Motivated and reliable customer service professional with 5+ years of experience across call centers, retail, inventory, and team leadership. Skilled in resolving customer concerns, handling high-volume calls, processing claims, and managing daily operations. Adaptable, fast-learning, and dedicated to delivering excellent service and support in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Agent

Helpware
- Current
  • - Respond to inbound calls from healthcare providers - Assist with insurance claims, eligibility verification, and benefit inquiries - Provide accurate and timely support to ensure client satisfaction

Team Leader

GPM Investments
05.2024 - 05.2025
  • - Oversaw store operations and customer service initiatives - Completed daily tasks and ensured team accountability - Supported management with inventory, training, and store compliance

Inventory Associate

VF Corporation
08.2023 - 03.2024
  • - Managed shortage orders and performed inventory cycle counts - Ensured stock accuracy through control procedures - Maintained clean and organized stock areas

Pick/Pack Associate

Hanesbrands
08.2021 - 06.2022
  • - Picked and packed orders for shipping - Maintained productivity goals and ensured order accuracy

Crew Member

McDonald's
02.2021 - 09.2021
  • - Worked as opening shift crew member - Prepared food, managed front counter, and ensured cleanliness

Survey Researcher

ICF
05.2020 - 08.2021
  • - Conducted outbound calls to complete healthcare surveys - Maintained data accuracy while meeting performance goals

Crew Member

McDonald's
02.2019 - 04.2020
  • - Assisted customers with orders and provided fast, friendly service - Maintained store cleanliness and helped with food preparation

Customer Service Agent

The Results Company
12.2017 - 03.2018
  • - Handled inbound calls regarding internet and cable service issues - Provided troubleshooting support and escalated tickets when needed

Education

High School Diploma - undefined

Bassett High School
Bassett, VA
05.2017

Skills

  • Customer Service & Call Handling
  • Leadership & Team Support
  • Inventory Management
  • Order Fulfillment
  • Communication
  • Problem-Solving
  • Fast Learner
  • Microsoft Office & Basic Computer Skills

Timeline

Team Leader

GPM Investments
05.2024 - 05.2025

Inventory Associate

VF Corporation
08.2023 - 03.2024

Pick/Pack Associate

Hanesbrands
08.2021 - 06.2022

Crew Member

McDonald's
02.2021 - 09.2021

Survey Researcher

ICF
05.2020 - 08.2021

Crew Member

McDonald's
02.2019 - 04.2020

Customer Service Agent

The Results Company
12.2017 - 03.2018

Agent

Helpware
- Current

High School Diploma - undefined

Bassett High School

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