Meliza Mendoza
Richardson
Summary
Detailed oriented and patient-focused support professional with experience delivering timely assistance to patients and providers. Skilled in managing high-volume inquiries, documenting interactions in CRM systems, and ensuring compliance with healthcare regulations including HIPAA. Strong communicator with a track record of meeting productivity and quality standards in fast-paced, virtual environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Cornerstone Chiropractic
Allen, TX
09.2021 - Current
- Assisted patients with scheduling and rescheduling appointments to optimize clinic flow.
- Managed patient intake processes, ensuring accurate documentation and compliance with health regulations.
- Educated patients on treatment plans and exercises to enhance recovery and wellness outcomes.
- Coordinated insurance verification and claims processing to streamline billing operations.
- Implemented office procedures that improved patient satisfaction and reduced wait times.
- Trained new staff on clinic protocols, enhancing team efficiency and service quality.
- Collaborated with chiropractors to develop individualized care plans based on patient assessments.
- Facilitated communication between patients and healthcare providers to ensure continuity of care.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Provided customer or patient support in a high-volume environment
- Handled inquiries via phone, email, or chat while maintaining professionalism and accuracy
- Assisted with documentation, data entry, or record-keeping tasks
- Supported team operations and contributed to meeting service goals
Outreach Specialist
Centaury Health Solutions & HCFS
Remote
05.2019 - 08.2021
- Conducted inbound and outbound calls to explain financial responsibilities, available payment options and programs that may qualify for payment discount.
- Responded to tickets, chats, and emails, ensuring timely response, and distributed to correct department if needed
- Accurately documented all interactions, and screening as we spoke with patient
- Worked in a remote environment with dual monitors in a HIPPA compliance environment
- Verify patient DOB, full name, address before proceeding with any call due to HIPPA, ensure they verify first not us.
- Consistently met productivity, follow a metric system
- Answer a high call volume of 60+ self inbound and outbound calls with a self dial s
- Participated in virtual meetings via TEAMS, and training sessions.
Medical Assistant
The Ear Nose and Throat and Allergy Centers of Texas
Plano, TX
01.2018 - 04.2020
- Patient care experience
- Bilingual and fluent in Spanish and English
- Multi-tasking, from front office and back office, inputting patient demographics in EMR system E-clinical Work.
- Obtained Prior Authorization for sleep studies, in office procedures, in office CT scans
- Ensuring if Prior Authorizations for procedures are denied, we schedule a peer to peer with the doctor and appeal decision, Prior to that I had to ensure all office visits, imaging, labs, medications for the last 3-6 months has been submitted a long with correct CPT Codes have been submitted.
- Triaged patients, administer injections, viral testing and assisted with in-office procedures
- Ensure Every patient insurance was verified and authorized on their chart prior to visits.
- Kept inventory of clinic supplies and orders and received inventory from representatives such as equipment needed for procedures and McKesson orders for the office.
Kitchen Supervisor
Compass Group
Dallas, TX
01.2014 - 08.2018
- Ensuring jobs were completed and deadlines met while ensuring that employees were compliant with company, food handlers, and OSHA safety policies and regulations. Maintained Paper and digital record of reports that were submitted, received, and refunded orders; recorded any faulty or damaged items upon receiving. Computed each item upon receiving and cross reference with order submitted to ensure all items were received and all items were aligned with the food cost generated every 2 weeks. Verify employee's hours worked, did pay adjustment as needed, kept record of changes and information of designated area. Based on inventory, food cost, and revenue brought into the restaurants determine the labor and schedule of employers every two weeks. Maintained high organizational and time management skills.
Education
Medical Assisting (Certificate) -
PCI Health Training Center
Richardson, TX10-2018
High School Diploma - undefined
Plano Senior High School
Skills
- Appointment scheduling
- Assistive technologies
- Medicare
- ICD-10
- Patient care
- Time management
- Phone Script
- Pediatrics
- Medical office experience
- Executive administrative support
- Insurance billing and claims
- Patient & Provider Support
- CRM Systems
- HIPAA & Regulatory Compliance
- Insurance Verification & Coverage Explanation
- Customer Service & Call Handling
- Documentation Accuracy
- Cross-functional Team Collaboration
- Organizational skills
- Problem-solving
- Clean workspace maintenance
- Data entry
- Medical assisting
- Remote dual monitor
- Matrix system
- Bilingual
- Fluent in Spanish and English speak, understand, and write it
- Shipping and Receiving
- Clinical documentation
- Computer skills
- Interpersonal skills
- Phone call management
- CPT and ICD 10 coding
- Windows and Excel
- HIPAA
- Proficient in Word, Excel, QuickBooks, and Power Point (9 years)
- Live chat
- Managing customer accounts
- Medical terminology
- Customer issue escalation
- Kitchen experience
- Payment posting in medical billing systems
- Inventory Control
- Technical Support
- Managed care
- EMR systems
- Computer operation
- Productivity software
- Medical scheduling
- EMR
- Phlebotomy
- Customer inquiry handling
- Microsoft Outlook
- Patient treatment planning
- Microsoft Office
- Patient interaction
- Teamwork
- Attention to detail
- Restaurant experience
- ECW
- Real estate companies
- Customer support
- Private practice experience
- DME
- Medical collection
- EMR/EHR
- Project coordination
- Patient service
- Customer complaint resolution
Certification
- Certified Medical Assistant
- CPR Certification December 2022 to December 2027
- First Aid Certification December 2022 to December 2027
- Driver's License
- BLS Certification
Languages
Spanish
Bilingual
English
Timeline
Chiropractic Assistant
Cornerstone Chiropractic
09.2021 - Current
Outreach Specialist
Centaury Health Solutions & HCFS
05.2019 - 08.2021
Medical Assistant
The Ear Nose and Throat and Allergy Centers of Texas
01.2018 - 04.2020
Kitchen Supervisor
Compass Group
01.2014 - 08.2018
High School Diploma - undefined
Plano Senior High School
Medical Assisting (Certificate) -
PCI Health Training Center