Kaylen Kropinak
Waterford Township
Summary
Highly organized and detail-oriented administrative professional with over 5 years of experience supporting healthcare offices. Proven ability to manage patient scheduling, insurance verification, and front-desk operations with accuracy and efficiency. Known for strong communication skills, professionalism, and the ability to thrive in fast-paced environments.
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Chiropractic Assistant
Falkner Family Chiropractic
Clarkston
08.2025 - 05.2026
- Managed daily front desk operations including scheduling, patient check-in/out, and high-volume phone communication
- Verified insurance eligibility, processed co-pays, and maintained accurate patient records
- Supported overall office efficiency by coordinating workflow and assisting with administrative tasks
- Assisted patients with intake forms and insurance verification processes.
- Scheduled appointments and managed patient flow efficiently throughout the clinic.
- Maintained cleanliness and organization in treatment rooms and waiting areas.
- Scheduled appointments for patients both in person and over the phone.
Insurance & Surgical Coordinator
Waterford Surgical Center
Waterford
08.2021 - 05.2025
- Coordinated patient scheduling and ensured accurate EMR documentation for surgical procedures
- Verified insurance coverage, obtained prior authorizations, and calculated patient financial responsibility
- Communicated with surgeons’ offices to ensure all required documentation was complete and accurate
- Provided cross-functional support at the front desk including patient intake, calls, and payment collection
- Coordinated surgical schedules for multiple surgeons and procedures daily.
- Managed patient registration and insurance verification processes efficiently.
- Supported surgical teams by preparing necessary documentation and materials.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
Receptionist
Bedor Dentistry
09.2019 - 03.2020
- Managed patient check-in/out and scheduled appointments for dental procedures and cleanings
- Prepared daily charts and conducted appointment reminder calls to reduce no-shows
- Balanced cash drawer and ensured accurate daily financial reconciliation
Receptionist
Town Center Foot and Ankle
03.2019 - 05.2019
- Verified insurance coverage and handled incoming calls in a busy clinical setting
- Maintained clean and organized patient rooms while adhering to health standards
- Managed confidential patient documents including faxing and record handling
Insurance Verification Specialist
Befitting You LLC
04.2018 - 03.2019
- Verified insurance plans and processed prior authorizations in a timely manner
- Entered patient orders and demographics with a high level of accuracy
- Communicated order updates and provided support to patients and provider offices
Chiropractic Assistant
Vaughn Chiropractic
08.2015 - 04.2018
- Scheduled appointments, managed phones, and collected co-pays
- Verified insurance coverage and maintained patient records
- Assisted with X-rays, billing preparation, and daily reporting tasks
Education
College Coursework - Medical Administration
Oakland Community College
High School Diploma -
Waterford Kettering High School
Waterford, MI 10.2008 - 05.2011
Skills
- Customer Service
- ICD-10 Coding
- Insurance Verification
- EMR Systems
- Patient Scheduling
- Multitasking
- Organization
- Communication
- Patient scheduling
- Insurance verification
- Electronic medical records
- Front desk operations
- Healthcare compliance
- Communication skills
- Administrative support
- Effective written and verbal communication
- Healthcare
- Chiropractic therapy
- Scheduling appointments management
- Patient care
- Patient information maintenance
- Phone etiquette maintenance
- Medical front desk management
- Front desk administration
- Appointment scheduling
- Insurance verification expertise
- Patient care coordination
- Microsoft Office Suite
- Electric muscle stimulation
- Telephone etiquette
- Active listening
- Office support
Certification
- BLS certification
Timeline
Chiropractic Assistant
Falkner Family Chiropractic
08.2025 - 05.2026
Insurance & Surgical Coordinator
Waterford Surgical Center
08.2021 - 05.2025
Receptionist
Bedor Dentistry
09.2019 - 03.2020
Receptionist
Town Center Foot and Ankle
03.2019 - 05.2019
Insurance Verification Specialist
Befitting You LLC
04.2018 - 03.2019
Chiropractic Assistant
Vaughn Chiropractic
08.2015 - 04.2018
High School Diploma -
Waterford Kettering High School
10.2008 - 05.2011
College Coursework - Medical Administration
Oakland Community College