Brissa Renteria
Glendora,CA
Summary
Professional, hard worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Chiropractic Assistant
Dr. Allen Bui Chiropractic
Pomona, CA
02.2024 - Current
- Assisted in patient intake and scheduling, ensuring efficient clinic operations.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Educated patients on treatment protocols and home care instructions to enhance recovery.
- Coordinated with chiropractic team to optimize patient flow and reduce wait times.
- Monitored inventory levels of medical supplies, facilitating timely restocking for clinic needs.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Performed electric muscle stimulation and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Inbound Specialist
American Honda Motor Co
Chino, CA
12.2022 - 02.2023
- Managed inbound customer inquiries, ensuring accurate information delivery and resolution of issues.
- Collaborated with cross-functional teams to streamline communication processes and enhance service efficiency.
- Initiated process improvements that reduced response time for customer inquiries, enhancing overall workflow efficiency.
- Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
- Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
- Managed multiple priorities simultaneously without compromising on quality or accuracy of work delivered to customers.
- Maintained compliance with industry regulations while handling sensitive customer data, ensuring privacy protection at all times.
Phone Representative
Bank of America
Brea, CA
03.2021 - 03.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Educated clients on banking products and services, enhancing overall customer satisfaction.
- Utilized CRM systems to document interactions and track customer feedback accurately.
- Collaborated with team members to streamline processes, improving call handling efficiency.
- Maintained up-to-date knowledge of banking regulations and policies to ensure compliance during calls.
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.
- Streamlined call handling processes for increased productivity and reduced average call times.
- Participated in training programs, applying new knowledge to enhance skills and job performance.
- Provided feedback on call scripts, leading to more efficient communication methods with customers.
- Resolved customer complaints efficiently, maintaining a high level of professionalism and empathy.
- Improved customer satisfaction by providing timely and accurate information on products and services.
- Handled difficult situations calmly, utilizing conflict resolution techniques for successful outcomes.
- Met customer call guidelines for service levels, handle time and productivity.
Shift Leader
Pick Up Stix Fresh Asian Flavors
Glendora, CA
07.2018 - 11.2019
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on customer service best practices.
- Streamlined workflow processes to enhance efficiency in food preparation.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Cashier
Legends Classic Diner
Glendora, CA
11.2016 - 07.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Handled customer inquiries and resolved issues to ensure satisfaction with service.
- Collaborated with kitchen staff to manage orders and ensure timely service during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers via drive through while multitasking other customers orders providing shorter wait time
Education
High School Diploma -
Whitcomb High School
Glendora, CA05-2019
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- Data entry efficiency
- Patient care coordination
- Patient care
- Payment collection
- Professionalism and ethics
- Electronic health records handling
- Active listening
- Front desk administration
- Electric muscle stimulation
- Critical thinking
- Clear communication
- Flexibility and adaptability
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- Menu memorization
- Relationship management
- Guest seating
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Chiropractic Assistant
Dr. Allen Bui Chiropractic
02.2024 - Current
Inbound Specialist
American Honda Motor Co
12.2022 - 02.2023
Phone Representative
Bank of America
03.2021 - 03.2022
Shift Leader
Pick Up Stix Fresh Asian Flavors
07.2018 - 11.2019
Cashier
Legends Classic Diner
11.2016 - 07.2018
High School Diploma -
Whitcomb High School