LORRETTA VINCENT
Sparks
Summary
Detail-oriented medical professional with 8 years of experience in a variety of departments in a medical setting. Well-versed in a variety of computer software and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.
Chiropractic care professional with extensive experience in patient support and clinical operations. Known for reliability, adaptability, and focus on achieving results through teamwork. Skilled in patient interaction, administrative tasks, and maintaining collaborative work environment.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
Luxium Chiropractic
01.2023 - 04.2024
- Assisted chiropractors in patient evaluations and treatment plans to enhance care delivery.
- Managed patient scheduling and maintained accurate records using electronic health systems.
- Educated patients on treatment procedures and post-care instructions to improve compliance.
- Coordinated communication between patients and healthcare providers to streamline operations.
- Trained new staff on office protocols, enhancing team efficiency and service quality.
- Implemented patient follow-up procedures to ensure continuity of care and satisfaction.
- Supported billing processes by verifying insurance information and processing claims accurately.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Biller / Physician Assistant
Sierra Integrative Medical Center
02.2019 - 03.2020
- KEPT ALL PATIENT INFORMATION SECURE AND CONFIDENTIAL
- EXECUTED BILLING TASKS AND RECORDED INFORMATION IN COMPANY DATABASES
- ACCEPTED PAYMENTS FOR TREATMENT SERVICES AND DISCUSSED REMAINING BALANCES WITH CUSTOMERS TO TAKE ACCOUNTS TO ZERO
- PRODUCED LARGE VOLUMES OF CLIENT INVOICES USING QUICKBOOKS
- FOLLOWED UP WITH APPROPRIATE PARTIES TO OBTAIN PROMPT PAYMENTS
CVL Associate
Teleperformance USA
02.2018 - 02.2019
- SUPPORTED NEEDS OF AUTO LOAN CUSTOMERS WITH SKILL AND EFFICIENCY
- WORKED WITH CUSTOMERS TO UNDERSTAND NEEDS AND PROVIDE AUTO LOAN SERVICES
- ANSWERED QUESTIONS, TOOK PAYMENTS, TRANSFERRED TO OTHER DEPARTMENTS WHEN NEEDED
- INCREASED CUSTOMER SATISFACTION BY RESOLVING AUTO LOAN ISSUES
Caregiver
Cascades Senior Home
03.2017 - 09.2017
- ASSISTED DISABLED CLIENTS IN ANYWAY NECESSARY TO FACILITATE INDEPENDENCE AND WELL-BEING
- DEVELOPED RAPPORT TO CREATE SAFE AND TRUSTING ENVIRONMENT FOR CARE
- MONITORED PROGRESS AND DOCUMENTED ANY RELEVANT HEALTH STATUS CHANGES, KEEPING HEALTHCARE TEAM UPDATED
- WORKED TO IMPROVE AND ENHANCE PATIENT LIVES THROUGH EFFECTIVE AND COMPASSIONATE CARE
- MAINTAINED CLEAN, SAFE AND WELL-ORGANIZED PATIENT ENVIRONMENT
- ANSWERED CALL LIGHTS AND SUPPORTED PATIENT COMFORT AND SAFETY
Education
CNA - CERTIFIED NURSING ASSISTANT
UMPQUA VALLEY NURSING AND REHABILITATION
08.2007
Skills
- DATA ENTRY
- BILLING
- DOCTOR ASSISTANT
- PATIENT CARE
- QUICK BOOKS
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Data entry efficiency
- Payment collection
- Professionalism and ethics
- Detail-oriented approach
- Electronic health records handling
- Phone etiquette maintenance
- Patient education
Timeline
Chiropractic Assistant
Luxium Chiropractic
01.2023 - 04.2024
Biller / Physician Assistant
Sierra Integrative Medical Center
02.2019 - 03.2020
CVL Associate
Teleperformance USA
02.2018 - 02.2019
Caregiver
Cascades Senior Home
03.2017 - 09.2017
CNA - CERTIFIED NURSING ASSISTANT
UMPQUA VALLEY NURSING AND REHABILITATION
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