Angela Uline

Made sure all the adjustment tables were clean, leveled, and ready for patients, Added charges and patient treatment notes to ChiroTouch, Put patients on Adjustment tables, Traction tables, and Electrical Stimulation machine, Opening and closing procedures for the treatment area, x-ray room, and doctors exam rooms, Clean offices before and after all special appointments (New patient, Report of Findings, Re-Evaluations), Log each patient and the treatment they received on paper schedule, Orthotics scan - Scan, Print, and uploaded scan to ChiroTouch - and created alert for next appointment, Handled tours with new patients and handled introduction tours for patients that began treatment, Created New Patient and Report of Findings Folders, Kept track of patients that needed Dennerolls, Heel Lifts, Home Traction Units, and any other product that came with the treatment care plan, Created thank you notes for referrals, Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition, Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships, Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols, Input patient data into computer system using ChiroTouch and checked information for accuracy, Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards, Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly, Sanitized, restocked, and organized exam rooms and medical equipment, Performed electric muscle stimulation and mechanical traction, Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly, Directed patients to exam rooms, fielded questions, and prepared for doctors examinations, Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.

Increased patient retention through exceptional customer service and follow-up communications, Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement, Gathered forms and copied insurance cards to collect patient information for billing and insurance filing, Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk, Explained procedures to patients to reduce anxieties and increase patient cooperation, Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical, Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment, Oriented and trained new staff on proper procedures and policies, Helped improve patient outcomes by educating and advising on relevant treatments and care, Conducted biweekly inventory of supplies and documents needed for new patient exams, second day appointments and other documents needed for the office, Improved patient satisfaction by providing efficient scheduling and appointment coordination, Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation, Streamlined office workflow by organizing and maintaining an efficient filing system for patient records, Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy, Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required, Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments, Coordinated patient scheduling, check-in, check-out and payments for billing, Provided prompt, polite and professional in-person and telephone customer service, Used ChiroTouch to schedule appointments for doctor visits and procedures, Received, recorded and filed medical payments by check, cash, and credit card, Completed administrative patient intakes with case histories, insurance information and mandated forms, Performed various administrative tasks by filing, copying and faxing documents, Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires, Obtained payments from patients and scanned identification and insurance cards, Placed new supply orders, managed inventory and restocked clerical spaces.

Streamlined front desk operations for increased efficiency and improved customer service, Improved overall patient experience by maintaining a clean and welcoming reception area, Enhanced patient satisfaction by providing efficient check-in and check-out processes, Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from patients, Improved patient satisfaction by providing efficient scheduling and appointment coordination, Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation, Streamlined office workflow by organizing and maintaining an efficient filing system for patient records, Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times, Promoted a healthy work culture by serving as the liaison between administrative staff, chiropractors, and patients to resolve any concerns or issues that arose, Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy, Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required, Supported chiropractic staff by managing inventory of medical supplies and clerical supplies and ensuring timely re-ordering when needed, Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires, Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments, Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed, Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area, Directed patients to exam rooms, fielded questions, and prepared for doctors examinations, Answered telephone calls to offer office information, answer questions, and direct calls to staff, Coordinated patient scheduling, check-in, check-out and payments for billing, Provided prompt, polite and professional in-person and telephone customer service, Updated patient information and insurance details for accurate electronic medical records, Prepared patient charts by gathering and organizing medical records ahead of appointments, Used ChiroTouch to schedule appointments for doctor visits and procedures, Registered patients and completed associated paperwork for accurate records, Received, recorded and filed medical payments by check, cash, and credit card, Gathered forms and copied insurance cards to collect patient information for billing and insurance filing, Completed administrative patient intakes with case histories, insurance information and mandated forms, Performed various administrative tasks by filing, copying and faxing documents, Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling, Scheduled patient appointments in ChiroTouch and followed up with reminder texts through Review Wave software, Obtained payments from patients and scanned identification and insurance cards, Organized and maintained patient chart filing system to promote quick data finding for staff, Managed office logistics by scheduling appointments, maintaining files and collecting payments, Placed new supply orders, managed inventory and restocked clerical spaces.

As an Assistant Project Manager at McKeevers Services Corporation under the contract of Robert Half Office Team, I was selected to work in Fairfax County and City of Fairfax County Jurisdictions. The computer software's I worked with were NetSuite, FIDO, and ProjectDox. NetSuite was a place where we created Project profiles and kept tracking of updating any information we needed for that project. FIDO was where we applied for Building Permits and once, we obtained the Building Permit, we were able to check it to see what disciplines were approved by Fairfax County and any other information we needed to obtain for the client. ProjectDox is used to download Site PLans, Architectural, Electrical, Plumbing, Mechanical, all other drawings, and any other supporting documents that were needed for the Building Permit approval. I took care of 3 co-workers emails including my own. The company game me a company cell phone in order to communicate with clients and any other calls regarding the projects. I created Status Reports for all 54 projects every week with updates as they came in from Fairfax County. I submitted Building applications, made payments to Fairfax County, downloaded, saved, and submitted/resubmitted plan sets to Fairfax County. Once permits and approved plans are released by Fairfax County they are downloaded and saved to Dropbox to create a link to send to the client. I submitted Statements of Special Inspection forms and Critical Structure Attendance form to the Critical Structure Division. When the Administrative Assistant was not in the office, I also took over the responsibilities for her, answering phone calls, receiving and sending mail, and receiving and ordering supplies.

As an Administrative Project Accountant at A&E Plumbing Inc, I was in charge of keeping track of distributing company credit cards like PEX (to buy materials for projects), WEX (to pay for gas to get to and from projects), and AMEX for the Project Managers and office personnel) to new hires and completed their orientation into the company. Reconciled all company credit card receipts, put all receipt payments from the company credit cars into a software called Foundation, sent receipt reminders to all drivers to remember to turn their receipts. Check FedEx tracker twice a day for any new packages coming, take care of emails and communication between the company and the clients, created and sent Purchase Orders to Vendors, completed credit applications, assisted with AIA billing, created job sheets, created Supplier Waivers, Notarized Supplier Waivers that needed to be signed and notarized, BB&T deductions to keep track of all company expenses, updated Supplier account forms and sent the supplier lists to foreman for Ferguson, daily/weekly/monthly financial meetings, chased money from the General Contractors, added money supposed to be coming into Incoming Check Form, met deadlines, Accounts Payable - Pay all company bills and add checks to positive pay on company checking accounts.

As an Assistant Community Manager at MidTown, I processed credit cards at the end of the month and sent it to the accountant, I had to have knowledge of Excel, PDF, Word, BuildingLink, WelcomeLink, and Connect. I took realtors on tours of the amenities, storage spaces, parking spaces, and loading docks. I ordered supplies for the office, filing, answering phones and emails. I keep all files organized which included bills, policy and administrative resolution, certificate of liability insurances. I approved all in-unit enrollments, enter new resident data, and take care of move-in/outs. I created security fobs which let residents in the front of the building and the parking garages. I took credit card and check payments for rent and mortgages, I prepared the checks to be sent to home office. I created and processed reimbursements. I took/approved amenity usagem tracked and set all meetings, set up and created calendars for Board and Committee meetings. Updated and kept track of the Rental report and emailed soon to be expired leases to get updated ones. Maintenance work orders and invoicing them. Put flyers on the elevators and sent them out to residents and put them on the display computers in the hallways for residents. Created Zoom for all meetings and helped put together Board Packets for the Board of Directors Meetings.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, Ensured accurate record-keeping with diligent data entry and database management for vital company information, Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient, Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions, Knowledge of Excel, PDF, Word, and BuildingLink, Filing, answering phones and emails, Keeping folders and binders in order, Accounts Payable/Accounts receivable, Keeping Certificate of Liability Insurances up-to-date, Taking/approving amenities usage, Tracking meetings, updating rental report, Maintenance work orders, Invoicing, Assisted coworkers and staff members with special tasks on daily basis, Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

As a Customer Service Representative, I had to have knowledge of Salesforce. I took an inside Sales Course, cold calls on five9, set up virtual meetings. Spanish speaking skills were used.

As a Customer Service/Mortgage Specialist I checked title searches, contracts, leases, deeds. Accepted payments for mortgages, answered phone calls and emails, filing, and organizing supplies.

As an Administrative Assistant in Leasing, I delivered notices to over 300 residents at a time. Received mail and packages, helped with apartment applications and contracts, employment verifications, showed apartments and the areas around the property to potential tenants, ensured accurate record-keeping with diligent data entry and database management for vital company information.

As an office team member, I used strong judgement, analytical ability, adaptability and was mission driven. I performed office duties including faxing, filing, emailing, answering phone calls and took messages for upper management, received and sent out mail and packages, created label markers, and maintained client files, used my bilingual (Spanish) skills to communicate with our clients, HUD-1 work for the realtors, ordered Title Searches and Deeds, Used Title Express and Require, Generated jackets and policies, created Closing Protection Letter, Worked on Final Documents that were sent to us by the Courthouses.

As an Assistant Office Manager, I answered phones, filed, faxed, received mail and packages from UPS, USPS< and FedEx. Maintained telephone logs and customer service calls, calling and collecting overdue balances, and making customer service calls, identified customer needs, had access to the safe and handled the petty cash, handled payroll, maintained sales logs, paid bills for the company, created credits and debits for accounts, created timecards, clarified information, researched issues, and provided solutions, built sustainable relationships and always went the extra mile to make the customers happy, performed complex financial accounting and resolved issues in a timely manner, settled and checked all paperwork that the delivery drivers did the day before. Changed, added, and deleted accounts. Collected overdue balances, fulfilled the customers requests for linen and if they lived on the way home, I would personally deliver them the products they ordered to their place of employment. Printed invoices for the next day and put drivers paperwork together for the next day.