Alexis Hogue
Summary
Personable Waiter with more than 4 years of experience in food and beverage industry. Intelligent and focused with in-depth knowledge of current menu items, ingredients and preparation methods. Punctual and communicative individual driven to exceed sales goals and build long-term, loyal relationships with customers. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Tatnuck Country Club
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress/hostess/bus
Cafe Sorrentos
04.2022 - 07.2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Implemented sanitary food handling, holding and service protocols.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Relayed orders and special requests to cooks.
- Calculated accurate bill amounts and processed cash and credit card payments.
Hostess/bus
Depot Street Tavern
09.2021 - 05.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
Waitress
Jade Garden Restaurant
03.2018 - 06.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
No Degree - Dental Hygiene
Quinsigamond Community College
Worcester, MA05.2026
High School Diploma -
Nipmuc Regional High School
Upton, MA06.2022
Skills
- High Energy and Stamina
- Cool Under Pressure
- Team Player
- Menu Memorization and Presentation
- Relationship Building
- Staff Training
- Warm and Friendly
- High-Volume Dining
- Menu Memorization
Timeline
Server
Tatnuck Country Club
02.2023 - Current
Waitress/hostess/bus
Cafe Sorrentos
04.2022 - 07.2022
Hostess/bus
Depot Street Tavern
09.2021 - 05.2022
Waitress
Jade Garden Restaurant
03.2018 - 06.2021
No Degree - Dental Hygiene
Quinsigamond Community College
High School Diploma -
Nipmuc Regional High School
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