Alexis Holcomb
Fort Worth,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Correctional Officer I
Arkansas Department of Corrections
Arkansas
02.2020 - 05.2023
- Observed and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers
- Led intake and processing of inmates by handling paperwork, searches, interviews, and fingerprinting
- Addressed inquiries from the general public, other staff, inmates, and visitors to resolve concerns.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Customer Support I
Simmons Bank
Pine Bluff, AR
03.2022 - 12.2022
- Researches and resolves customer inquiries involving all aspects of credit cards
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Assists customers with disputes, fraud reports, PIN reset, card activation, etc… Provides account balance or transfer requests, changes of address and other customer requests or authorizations
- Assist external and internal customers with questions concerning credit card websites and products
- Provides excellent customer support and assistance to credit cardholders, branches, and the corporate call center
- Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction
- Identify risk when customers are initiating new requests or altering information on their account, and alert the appropriate department when needed.
Marketing Representative
Saracen Casino
Pine Bluff, AR
03.2021 - 11.2021
- Developed campaigns and specific marketing strategies for clients
- Maintained up-to-date knowledge of product and service changes
- Created and maintained detailed database to develop promotional sales
- Promoted available products and services to customers during service, account management, and order calls.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Teacher's Aide/ Substitute Teacher
Lighthouse Charter School
Pine Bluff, AR
08.2019 - 12.2020
- Monitored students on field trips, handling roll call and group movements to keep youths safe in public settings
- Upheld classroom routines to support student environments and maintain consistent schedules
- Provided instruction for students in core subject areas.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Sales Consultant
McLarty Automotive Group
04.2019 - 09.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products
- Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement.
Ecommerce Associate
Walmart
North Little Rock, AR
08.2017 - 04.2019
- Managed inventory levels for accurate stock availability, reducing backorders and improving customer satisfaction.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, ARMedical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2024
Skills
- Organizational Skills
- Customer Service
- Communication Skills
- Microsoft Office
- Call Center
- Clerical
- Critical Thinking
- Early Childhood
- Bookkeeping
- 38WPM Typing Speed
- Crisis Management
- Data Collection
- Consultative Sales
- Scheduling
- Document Processing
- File Management
- Filing and Data Archiving
- HIPAA Compliance
- Medical Terminology Knowledge
- Data Entry Proficiency
Volunteer Experience
Henson-Holcomb Mortuary Inc, Pine Bluff, AR, 09/2011, Present, Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers., Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Timeline
Customer Support I
Simmons Bank
03.2022 - 12.2022
Marketing Representative
Saracen Casino
03.2021 - 11.2021
Correctional Officer I
Arkansas Department of Corrections
02.2020 - 05.2023
Teacher's Aide/ Substitute Teacher
Lighthouse Charter School
08.2019 - 12.2020
Sales Consultant
McLarty Automotive Group
04.2019 - 09.2019
Ecommerce Associate
Walmart
08.2017 - 04.2019
High School Diploma -
Pine Bluff High School
Medical Billing And Coding
Ultimate Medical Academy - Clearwater