Rene Garcia
Florence,AZ
Summary
Dedicated and results-driven debt collector with 9.5 years of experience providing customer support in a busy call center environment for the State of Arizona Department of Revenue and the Arizona Department of Economic Security for the collection of State Personal, TPT and Withholding taxes. Providing excellent customer service to the public with the ability to resolve complex situations. Listen attentively and being able to successfully negotiate payment arrangements. Extreme teamwork for Strategic planning and goal setting for the State of Arizona.
Overview
31
31
years of professional experience
Work History
Correctional Officer I
Arizona Department of Corrections
09.2004 - Current
- Enforce facility regulations to maintain the safety for security, staff, inmates, and the public.
- Knowledge of Federal, State and agency policies and procedures and the ability to adapt to any changes to new Department Order Policies. Excellent communications skills with staff, inmates as well as the public.
- Providing supervision and guidance to inmates.
- Effectively de-escalate situations
- Initiating and completing reports accurately and promptly
- Fulfilling all assigned post duties and training diligently
- Processing incoming/outgoing mail and Legal mail
- Filing daily documents, researching files in order to resolve Grievances. Conducting audits of files and documents. Check account balances for Inmates.
- Communication both verbal and written with Staff, the Public and inmates.
Tax Collector I
Arizona Department of Revenue, ADOR
04.2000 - 09.2004
- Providing Customer Service.
- Engages in inbound and outbound communication with taxpayers via phone call, email, or other means to resolve delinquent taxes and/or monies due.
- Assist and answer questions/inquiries from taxpayers.
- Keep precise records of interaction and any actions taken.
- Contact customers to respond to inquiries and/or to notify them of results or actions taken by the agency.
- Educates taxpayers and promotes voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance set forth by the State of Arizona.
- Conducts case research, locates returns, and audits records.
- Negotiates payment arrangements for delinquent taxes and/or tax returns.
- Processing of Liens to banks or wage garnishments to employers.
Tax Collector I
Arizona Department of Economic Security
07.1994 - 10.1998
- Managed collection process for Employer Unemployment Tax Returns
- Knowledge of bankruptcy statutes, rules and regulations. Obtaining information from attorneys or other Legal authorized representatives to resolve any delinquencies.
- Knowledge of State and Federal policies and procedures to ensure the best quality customer service is provided to resolve delinquent accounts.
- Engages in inbound/outbound communication with businesses and/or Legal representative via phone call, email, or other means to resolve delinquent Transaction Privilege Taxes(TPT) or Withholding tax returns and/or monies due.
- Negotiates payment plans and/or enforce collection activities.
- Providing Customer Service.
- Educating, assisting and answering questions/inquiries to businesses and/or Legal representative on tax guidelines set forth by the State of Arizona.
- Keep precise records of interaction with business owners and/or Legal representative of any actions taken.
- Conducts case research, locates returns, and audits records, as assigned
Education
High School Diploma -
Alhambra High School
Phoenix, AZ06-1988
Skills
- Account Management
- Training and Development
- Account analysis and record management
- Communication technology
- Data analysis
- Active listening
- Decision making and Conflict resolution skills
- Customer Service, communication skills and teamwork
- Collections, problem solving and Account reconciliation
- Time management
Timeline
Correctional Officer I
Arizona Department of Corrections
09.2004 - Current
Tax Collector I
Arizona Department of Revenue, ADOR
04.2000 - 09.2004
Tax Collector I
Arizona Department of Economic Security
07.1994 - 10.1998
High School Diploma -
Alhambra High School
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