DEBORAH FREDERICKS
Houston,TX
Summary
Correctional Officer offers eight-year history in corrections with superior record of defusing high-pressure situations with sound judgment and successful conflict resolution skills. Monitors and manages inmate behavior with focus maintaining order and proactively addressing potential conflicts. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
14
14
years of professional experience
Work History
Correctional Systems Officer/Records Officer
Federal Bureau Of Prisons
02.2021 - Current
- As the Records Officer, I run inmates through various software, Capture, NCIC, and Electronic Central File. I hold open houses for inmates to address issues in their files, check eligibility, and computation data. I answer inmates' questions regarding sentences. I conduct A&O briefings to newly committed inmates. I communicate telephonically with outside federal agencies regarding incarceration of inmates. I notify CCM officials via e-mail or routine inmate departures and expected arrival time to the Community Corrections Center. I provide inmates with the citations, policies, and statutes applicable to application of jail credit. I distinguish among types of inmate paperwork such as commitment and other court documents.
- I resolve discrepancies with institution staff and/or inmate families. Review manifests. Monitor movement activity at least twice daily. I also check Daily Computation, Daily Release/File Preparation, Detainer Action Letter(s) reviewed by CMC/SCSS before inmates’ release from custody. I address Cop Outs sent to the Records department. Prior to inmates arriving by self-surrender, airlift, or bus, I prepare a file and maintain it in R&D for each inmate. Check the fax machine to determine if any court order concerning immediate release has been sent via fax. Monitor temporary releases such as writs and Interstate Agreement on Detainers.
- Ability to perform all functions within the department and providing assistance during staff shortages or emergency situations. Remain abreast of all procedures affecting writs of habeas corpus, removal or extradition to other jurisdictions, and agency policies. Coordinate lawful exchanges of custody with federal and non-federal agencies. Perform duties related to the institution inmate locator center procedures. Provide notification to other departments regarding pending inmate movement. Ensure all inmate files are consolidated and labeled prior to transfer.
- Ensure adequate levels of supplies and forms are available in the receiving and discharge department so processing of admissions and releases may proceed in an efficient manner. Responsible for providing notification to Secret Service or U.S. Marshals Service (USMS) regarding movement or release of special supervision cases. Monitor temporary releases and follow-up with state and federal authorities every 60 days to ensure that inmates are not being inadvertently released. Responsible for completing proper forms and notification upon inmate death or release.
Conduct quarterly file accountability reviews. Maintain an active index system and inactive card file. Assists the SCSS in file retirement, annual archive procedures, maintaining accurate SENTRY inmate Load Data and identification, maintaining internal controls related to newly designated inmates and RRC assignments as required. Provide staff and inmate's general responses to questions and interpretations of statuses and case law related to sentencing and movement issues. Assist in preparing responses to inmate requests for administrative remedy in relation to all areas of responsibilities.- Present information regarding receiving and discharge, the mailroom, and records office to the inmate population. Utilize the Rapid Biometric Identification System (RABID) to obtain updated photographs, fingerprints, and identification cards. Prepare transfer requests (BP-409). Monitor the Central Inmate Monitoring System (CIMS).
- On frequent occasions, I would be acting SCSS. During this time, I would complete all duties and tasks that the SCSS performs. I complete daily releases timely, provide CIMS Clearances to the CMC for review, notify halfway house of inmate departure, report JPATS/MPAC/ANY Movement. In addition, I update Self-Surrender Activity Release Clothing & Requisition Forms. I hold department meetings to address any issues. I have chaired a Unit Disciplinary Committee (UDC) hearing.
- I am the purchase card holder for the Correctional Systems department. I provide updates on supplies needed before supplies are depleted. I prevent unwanted scrutiny and possible procurement scandal, through personal accountability and proper management of the purchase card acquisitions and files. I am responsible for securing the account, maintaining records relating to all transactions, using the account ethically and appropriately, and performing market research. I also observe all dollar limits on purchases. I comply with green purchasing requirements and reconciling and documenting transactions.
Senior Correctional Officer
Federal Bureau Of Prisons
01.2017 - 02.2021
- I escort inmates scheduled for court, new commitments, transfers, and discharges to and from receiving and discharge department. Prepare Marshals Receipt BP-A0378 for transferring an inmate's custody from one agency or person, to another and a transfer receipt BP-A0821 used to transfer inmates between Bureau institutions by airlift, bus, or other Bureau movement.
- Pat searched male and female inmates searched, visually searched, and a full body security screening (Female)will be done. I've made FBI Fingerprint Cards for notated scars, marks, and tattoos. When the inmates arrive I prepare a file and maintain it in R&D for each inmate housed upon commitment. The file contains Inmate Personal Property Records (BP-A383), returned mail receipts, certified mail receipts, and any other documentation regarding the inmate personal property.
- Operate scanning equipment to review contents of packages; screening incoming parcels for completeness of declarations, admissibility, entry status, and contraband.
- Monitored temporary releases such as writs and Interstate Agreement on Detainer.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Established positive working relationships and maintained boundaries with resident offenders.
Correctional Officer
Department Of Public Safety
04.2015 - 01.2017
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Received and accounted for personal possessions and determined inmate work assignments.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Led disciplinary hearings and made recommendations for sentencing.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
- Administered drug tests to inmates.
Customer Service Representative
Time Warner Cable
04.2014 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided back up for customer service managers.
Transportation Security Officer
Transportation Security Administration, TSA
06.2009 - 12.2011
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Assisted with investigations of incidents, and prepared incident reports or other documents that convey required information.
- Responded to breaches of security and emergency situations.
- Trained team members, monitored and reported on the status and progress of work, and represented the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded effectively to security incidents and provided guidance regarding security procedures.
Education
Associate of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2014
High School Diploma -
Zion Benton Township High School
Zion, IL06-2006
Skills
- Criminal laws
- Records Management
- State and Federal Laws Knowledge
- Correctional facility procedures
- Conflict resolution skills
- Safety and security
- Crisis intervention training
- Relationship building and management
- Firearm operations trained
- Account management
- Administrative support
- Emergency Response
- Evidence Preservation
- POS systems expert
- Immigration inquiries
- Legal requirements
- Baggage and cargo protocols
- Flexible and Adaptable
- Excellent Communication
Accomplishments
- Quality Step Increase
- Time Off Award
- Special Act Award
- Rookie of the Year Award
Quality Step Increase
Received by maintaing an Overall "O", outstanding, in the yearly performance rating.
Timeline
Correctional Systems Officer/Records Officer
Federal Bureau Of Prisons
02.2021 - Current
Senior Correctional Officer
Federal Bureau Of Prisons
01.2017 - 02.2021
Correctional Officer
Department Of Public Safety
04.2015 - 01.2017
Customer Service Representative
Time Warner Cable
04.2014 - 04.2015
Transportation Security Officer
Transportation Security Administration, TSA
06.2009 - 12.2011
Associate of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Zion Benton Township High School