RANDY ELAH
Fountain,CO
Summary
- Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols.
-Highly dependable individual with a strong work ethic remains accountable for both people and sensitive items. A team-driven Cavalry Scout with exceptional expertise in training others, assisting in reconnaissance missions and coordinating activities.
- Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Correctional Officer
Corecivic Inc.
07.2023 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Interviewed inmates to obtain information and assess needs.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
25B Information Technology Specialist
US Army Reserve
10.2022 - Current
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented and maintained virtual private networks.
- Performed network security design and integration duties.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Maximized system availability through development and testing of contingency plans.
19 Delta, Calvary Scout
US Army
02.2019 - 07.2022
- Operated wheeled and tracked vehicles and communications equipment.
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
- Engaged enemy forces with anti-armor weapons in field while tracking enemy movements.
- Verified inventory computations by comparing to physical counts of stock and investigated and adjusted discrepancies and errors.
- Supervised security of highly sensitive equipment.
- Developed, resourced and executed squad's various strength and training strategies to improve mission readiness in tactical fields.
Education
No Degree - Information Technology
Western Governors University
OnlineSkills
- Mentorship
- Operation Monitoring
- Legal Code Knowledge
- Correctional Facility Procedures
- Nonviolent Intervention
- Contraband Inspections
- Safety and Security Enforcement
- Weapons
- Restraint Techniques
- Quality Control Analysis
- Central and Pod Control
- Persuasion
- Complex Problem-Solving
- Platoon Tactical Movement
- Data Acquisition
- Route Memorization
- Cover and Concealment
- Automotive Maintenance
- Offensive Operations
- Casualty Evacuation
- Combat Operations Support
- Combat Mission Readiness
- Issue Troubleshooting
- LAN and WAN Assessment
- Hardware and Software Configuration
- Technical Issues Analysis
- Analytical and Methodical
- Resolve Technical Problems
- Data Recovery
- Desktop Support
- PC Component Diagnostics
- Computer System Maintenance
- Background investigations
- Emergency Management
- Criminal law
- Relationship building and management
- Criminal laws
- Suicide prevention training
- FOID card holder
- Criminal Investigations
- File and records management
- Continuing education
- Segregation unit specialist
- Crime Prevention
- Staff Management
- Crisis intervention training
- Written Communication
- Organization and Time Management
- Google Workspace
- Self-Motivated
- Critical Thinking
- Clerical Support
- Analytical and Critical Thinking
- Data Entry
- Active Listening
- PPE Compliance
- Attention to Detail
- Verbal and written communication
- Ticket support system management
- Adobe and Adobe Flash
- Technical documents comprehension
- Application support
- Business Development
- Xsan 2 Administrator
- Java Full Stack
- Windows 10
- Complaint resolution
- Linksys
- Support scenario generation
- Microsoft Office Specialist (MOS) Expert
- Norton Antivirus software
- Staff education and training
- Videoconferencing
- User credential management
- Mozy Online Backup
- Mac systems
Accomplishments
- Army commendation medal
- Two Army achievement medal
-Order of spurs
- Army Basic combat training
-Army advanced individual training
-Certify combat life server
-Honorable discharge from Army
-level one combative
-SECRET CLEARANCE
Certification
- Security plus
- AWS certify cloud practioner
-Comptia linux
-CYSA+
Timeline
Correctional Officer
Corecivic Inc.
07.2023 - Current
25B Information Technology Specialist
US Army Reserve
10.2022 - Current
19 Delta, Calvary Scout
US Army
02.2019 - 07.2022
No Degree - Information Technology
Western Governors University