Julia Johnson

• Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
• Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Supervised inmate activities, including meals, recreation times, and work assignments.
• Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

• Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
• Developed individualized treatment plans for each inmate based on assessments of their mental health needs.
• Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
• Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Reported on quality of inmate work and violations committed by prisoners.
• Maintained records of prisoners' identification and charges.
• Performed head counts, checking cells for missing inmates.

• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Provided exceptional customer service to ensure customer satisfaction.
• Answered customer inquiries via phone, email, and chat.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered inbound calls, chats and emails to facilitate customer service.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
• Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
• Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
• Coordinated the transfer of bad debt portfolios between internal departments in accordance with legal requirements.
• Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
• Provided guidance and direction to employees on proper collection techniques that adhered to company policy.
• Managed a high volume of incoming calls from customers inquiring about their past due accounts.

Produced weekly and monthly performance measurement reporting for collection teams.

• Helping clients take prescribed medication.
• Assisting clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)
• Assisting clients with personal care and hygiene.
• Help clients with physical therapy exercises.
• Plan and prepare meals with assistance from the clients (when they are able)
• Do the client's shopping or accompany them when they shop.
• Perform light housekeeping duties that clients can't complete on their own.
• Be a pleasant and supportive companion.

• Incorporated music, art, games, books, blocks, puzzles into daily instruction.
• Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
• Led story time sessions designed to promote literacy skills among young learners.
• Collaborated with fellow teachers on various projects related to curriculum design and implementation.
• Adapted instructional methods based on individual student needs.
• Supervised outdoor playtime while ensuring safety regulations were followed.
• Administered assessments throughout the year to gauge student understanding of content material.
• Provided guidance regarding nutrition and healthy habits during snack time.
• Assisted in organizing field trips so students could experience hands-on learning opportunities outside the classroom.