- English
Alexis Holland
Snellville,GA
Summary
Dynamic professional with a diverse background across multiple industries, showcasing adaptability, attention to detail, and problem-solving abilities. Proven expertise in addressing varied customer needs, effectively resolving issues, and thriving in fast-paced environments. Committed to contributing to a vibrant customer service team while pursuing continuous growth and development. Equipped with strong communication skills and a quick learning aptitude, poised to excel in Healthcare by fostering positive customer interactions and delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Angie's Beauty Supply
Stone Mountain, GA
09.2024 - Current
- Assisted customers with inquiries and provided information on products and services. Supported team members in creating a welcoming environment for all visitors. Facilitated positive interactions to enhance customer satisfaction.
- Provided support to customers seeking assistance to enhance satisfaction.
- Managed inventory levels and reorganized shelves to enhance product accessibility.
- Processed and managed transactions at register efficiently.
- Assisted in developing product knowledge resources for team members. Supported training sessions to enhance understanding of product features. Provided recommendations for improving product information accessibility.
- Maintained cleanliness and organization of store environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Domino's
Snellville, GA
06.2022 - 09.2024
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Built rapport with customers through active listening, empathy, and personalized interactions
- Greeting customers upon entry
- Ensuring a clean and organized environment
- Assist in food prep while maintaining Health and Safety standards
- Considered a Shift leader when times allowed
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- My hard work and leadership have helped molded other employees to want to be more productive and successful within the company. Being seen as possible assistant manager, given that my boss has appointed me to take over during shifts or even train new employees.
- Helped decreased the amount of food usage, delivery and car side time, during my time there
Education
High school diploma -
Shiloh High School
Snellville, GA05-2024
Integrated Health Science -
Kennesaw State University
Kennesaw, GA12-2028
Skills
- Client support
- Professional phone communication
- Skilled in managing shift operations
- Cash transaction processing
- Customer service expertise
- Experienced in administrative support
- Experienced with Microsoft Windows operating systems
- Document and records management
- Team collaboration
Accomplishments
TestOut Security Pro
March 2024-present
* Performance-based assessment for IT security professionals. Skills that were taught including managing identity protect and managing identity, protect and maintain data files, harden physical access, and implement logging and auditing.
Security pro certificate Id: 6-1C6-VEFQNL
TestOut Networking Pro
March 2024-present
*Passing this examination, I’ve adapted skills such as, Deploying appropriate wired networking or internet working device(s), Perform data and server backup and recovery tasks, Configure a host firewall to provide local security, and Perform administrative tasks on a network security appliance. Network pro Id: 6-1C6-V9SDCT
Certification
- TestOut Security Pro March 2024 to Present The TestOut Security Pro Certification is a performance-based assessment for IT security professionals. The exam covers content that is taught in the Security Pro course. Some skills that were taught includes managing identity, protect and maintain data files, harden physical access, and implement logging and auditing. Security pro certificate Id: 6-1C6-VEFQNL
- TestOut Networking pro November 2023 to Present TestOut Network Pro Certification exam tests your ability to perform real-world tasks using the Windows operating system and common networking hardware. Passing this examination, I’ve adapted skills such as, Deploying appropriate wired networking or internet working device(s), Perform data and server backup and recovery tasks, Configure a host firewall to provide local security, and Perform administrative tasks on a network security appliance. Network pro Id: 6-1C6-V9SDCT
Languages
Timeline
Customer Service Associate
Angie's Beauty Supply
09.2024 - Current
Customer Service Representative
Domino's
06.2022 - 09.2024
High school diploma -
Shiloh High School
Integrated Health Science -
Kennesaw State University
Additional Information
- Peer Facilitator/Aide Shiloh High School 2022-2024
Help assist staff members in a range of errands and communication activities, including completing tasks and delivering messages while also strengthening their organizational, time-management, and effective communication skills.
- Greet & Direct students and visitors
- Manage accurate filing and records
- Making copies on the copy machine
- Request students from their classes