Alexis Hom
Mauldin,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Pomeroy Technologies
Greenville, SC
12.2020 - Current
- Providing technical support to client's internal and external users over phone (Amazon phone system), email, Teams, and IT chat system
- Treating every caller with compassion, respect, and time-effective assistance
- Troubleshooting Microsoft and G-Suite applications and platforms • Resolving general and specific issues primarily on Windows PCs and iOS mobile devices
- Following established desk processes as well as using own reasoning and research to provide relevant and efficient assistance
- Documenting every call thoroughly, accurately, and concisely in ticketing system, primarily (but not exclusively) in ServiceNow
- Training new hires, some with and without previous IT or customer service experience
- Assisting fellow team members with questions, issues, or tasks
- Communicating transparently and concisely with team and leadership
Legal Assistant/Paralegal
Mooneyham Berry, LLC
Greenville, SC
10.2018 - 12.2020
- Assisted attorney in managing civil cases pertaining to personal injury and medical malpractice suits
- Completed initial client intake calls with empathy and efficiency, then presented to attorney in requested format
- Performed extensive research and submitted requests to obtain medical documents, police reports, and other relevant documentation per case
- Established contact with clients and insurance companies regularly
- Organized and updated cases in firm case management platform and physical files regularly
- Composed outgoing communication and documents suitable for court filing after receiving attorney approval and signature
- Formatted volumes of discovery material according to the firm's required guidelines
- Analyzed and summarized client medical records into reports or chronologies
- Managed attorney's calendar and scheduled court deadlines, client meetings, depositions, mediations, etc.
Education
Associate's Degree - Paralegal Studies
Greenville Technical College
Greenville, SC05-2018
High School Diploma -
Brashier Middle Charter High School
Simpsonville05-2016
Skills
- IT Support
- Teamwork and Collaboration
- Documentation Review
- Written Communication
- Google Suite
- Mobile Devices
- Technical Support
- ServiceNow
- Active Directory
- Document management systems
- Microsoft Word
- Microsoft Excel
- Microsoft Intune
- Microsoft Outlook
- Customer service
- Staff training
- Legal case management
- Case management
- Research
- Legal research
- Software troubleshooting
- Phone etiquette
- Cold calling & Warm calling
- Attention to Detail
- Flexible and Adaptable
Certification
- HDI Support Center Analyst Certification | March 2022
Timeline
IT Support Analyst
Pomeroy Technologies
12.2020 - Current
Legal Assistant/Paralegal
Mooneyham Berry, LLC
10.2018 - 12.2020
Associate's Degree - Paralegal Studies
Greenville Technical College
High School Diploma -
Brashier Middle Charter High School
- HDI Support Center Analyst Certification | March 2022
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