Alexis Jade K Sanchez
Mesa,Az
Summary
Succeeding in a work environment. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
McDonalds
Mesa, AZ
12.2024 - Current
- Delivered exceptional customer service by accurately taking orders, educating customers on promotions, and ensuring a smooth curbside experience in all weather conditions.
- Maintained a clean and organized lobby and work area while efficiently restocking supplies to support continuous operations.
- Operated as a line cook in a fast-paced, high-pressure kitchen environment, demonstrating strong multitasking skills and resilience under stress.
- Assisted in onboarding and training new team members, promoting teamwork and adherence to company standards.
Fraud & Claims Operations Associate
Wells Fargo Center
Chandler , AZ
09.2021 - 12.2024
- Claims Resolution: Managed and resolved debit card, ACH, and check claims with a focus on accuracy and customer satisfaction.
- Performance Metrics: Consistently met or exceeded performance targets.
- Advanced Claim Handling: Progressed from basic customer service roles to managing complex internal ACH processing with precision.
- Customer Engagement: Handled a diverse array of customer disputes, reinforcing my reputation as a reliable specialist.
Donation Collector
MDS Communications
Mesa , AZ
03.2021 - 09.2021
- Fundraising Success: Facilitated successful fundraising campaigns for nonprofit organizations, earning bonuses based on performance.
- Donor Engagement: Used advanced data entry systems to monitor donation history, tailoring interactions to maximize engagement
- Empathetic Communication: Secured additional donations through empathetic engagement and precise script recitation
Server
Olive Garden
Queen Creek, AZ
02.2018 - 03.2021
- Serving included familiarizing guests with the menu and daily specials.
- Accurately recording food and drink orders.
- Running multi-course meals, and tallying bills all in a positive and upbeat manner as well as Up-selling.
- Directing customers to meal add-ons and specialty drinks to increase sales.
Remodeling & Sales Associate
Massage Tables & More
Queen Creek, AZ
11.2016 - 01.2018
- Fixture Installation & Assembly: Assembled and installed various sales floor fixtures, ensuring alignment with store layout and design plans
- Merchandise Setup: Collaborated with store management to arrange merchandise according to modular guidelines, optimizing product placement for customer accessibility and sales performance
- Team Collaboration: Worked alongside store teams during overnight shifts to complete remodels and layout changes on tight schedules, ensuring minimal disruption to daily operations
- Physical Labor: Regularly lifted and moved heavy objects ranging from 5-85 lbs, adhering to safety protocols to prevent injury and ensure the secure handling of merchandise and fixtures
Education
High School Diploma -
SanTan Foothills High
San Tan Valley, AZ05-2020
Skills
- Customer Service Excellence
- Claims & Fraud Management
- Fraud Claim Processing and Quality Review
- Data Entry & Analysis
- Organizational Skills
- Communication
- Adaptability
- Regulatory compliance
- Issue resolution
- Performance tracking
Certification
- Title 4 Basic Liquor Law Training Certificate (American Alcohol Certified Education Association)
- ServSafe Food Handler Certificate (National Restaurant Association)
References
References available upon request.
Timeline
Crew Member
McDonalds
12.2024 - Current
Fraud & Claims Operations Associate
Wells Fargo Center
09.2021 - 12.2024
Donation Collector
MDS Communications
03.2021 - 09.2021
Server
Olive Garden
02.2018 - 03.2021
Remodeling & Sales Associate
Massage Tables & More
11.2016 - 01.2018
High School Diploma -
SanTan Foothills High