Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Alexis Jenkins

Ocean Springs

Summary

Dynamic Assistant Manager with proven expertise at Family Dollar/Dollar Tree, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements and effective staff training. Demonstrated strong decision-making skills, resulting in increased sales and customer satisfaction. Adept at money handling and fostering a collaborative team environment.

Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Family Dollar/ Dollar Tree
10.2021 - 06.2023
  • Assisted in daily operations by coordinating team schedules and resources.
  • Supported management in implementing process improvements to enhance efficiency.
  • Contributed to training new staff on company policies and procedures.
  • Monitored inventory levels and facilitated restocking processes as needed.
  • Resolved customer inquiries promptly, maintaining high satisfaction levels.
  • Maintained accurate records of operational activities for auditing purposes.
  • Participated in team meetings to provide feedback on process enhancements and challenges.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Cashier

Dollar General
10.2020 - 01.2021
  • Processed customer transactions accurately and efficiently at point of sale.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries, ensuring knowledgeable support.
  • Managed cash register operations, safeguarding accuracy in cash handling.
  • Collaborated with team members to restock merchandise on sales floor promptly.
  • Implemented promotional displays, enhancing product visibility and sales potential.
  • Resolved customer complaints professionally, fostering positive shopping environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.

Education

Ethel High School
Ethel, MS
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • adaptability to change
  • Staff training and development
  • Staff supervision
  • Employee scheduling
  • Sales strategies
  • Team collaboration

Timeline

Assistant Manager

Family Dollar/ Dollar Tree
10.2021 - 06.2023

Cashier

Dollar General
10.2020 - 01.2021

Ethel High School

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Alexis Jenkins